The excess queue procedure is now managed entirely by Blue Prism’s integration solution and requires little human intervention. The project is well on its way to achieving all of our objectives.”

Joanne Masters, Business Systems Manager, Co-operative Financial Services

Blue Prism has vastly improved our operational agility and given us the capability to react to new market opportunities and support a successful financial product launch with an automated process that took only two days to build.

Marie Marsden, Head of Credit Operations, Shop Direct Group Financial Services

Our experience of Blue Prism has demonstrated that it solves the IT bottlenecks that every customer service operation faces. It is simply not economical to address these challenges using traditional IT techniques. Blue Prism has a new approach that places much more capability and responsibility with the business operation and we are less reliant on securing expensive IT resource.

Alan Mayo, IT and Change Director, Shop Direct Group

We were delighted with how quickly we got the data integration process working, and how we were able to design the process to fit within our security model.

Dean Grinham, Program Delivery Manager UHB IT Services

The system is very intuitive to use and my team have been very enthusiastic users. Partly because a number of them have been closely involved with the design and specification for the solution, but mainly because it actually does the job we want.

Phil Webster, Director of Customer Service & Operations, Experian Business Information

We looked at a number of ways of optimising this process for customer-on boarding without success. Blue Prism came along with a fresh approach backed up by the experience of working with other major organisations on similar business processes.”

Dave Ford, Head of Transformation, RWE npower