Working closely with our newly formed business agility team, we now have a platform that enables us to deliver significant cost savings through substantive process improvements fast!

Julie Jaglowski, Customer Service Director Domestic, RWE npower

The excess queue procedure is now managed entirely by Blue Prism’s integration solution and requires little human intervention. The project is well on its way to achieving all of our objectives.”

Joanne Masters, Business Systems Manager, Co-operative Financial Services

We were delighted with how quickly we got the data integration process working, and how we were able to design the process to fit within our security model.

Dean Grinham, Program Delivery Manager UHB IT Services

Our experience of Blue Prism has demonstrated that it solves the IT bottlenecks that every customer service operation faces. It is simply not economical to address these challenges using traditional IT techniques. Blue Prism has a new approach that places much more capability and responsibility with the business operation and we are less reliant on securing expensive IT resource.

Alan Mayo, IT and Change Director, Shop Direct Group

We looked at a number of ways of optimising this process for customer-on boarding without success. Blue Prism came along with a fresh approach backed up by the experience of working with other major organisations on similar business processes.

Dave Ford, Head of Transformation, RWE npower

Blue Prism has vastly improved our operational agility and given us the capability to react to new market opportunities and support a successful financial product launch with an automated process that took only two days to build.

Marie Marsden, Head of Credit Operations, Shop Direct Group Financial Services

Blue Prism has enabled us to automate processes that were previously considered not economically possible with our existing IT approach

Vivian Corbett, Head of Development, Residential Customer Services, RWE npower

Blue Prism exceeded our expectations as did the project, which was delivered on time and on budget.

Julie Jaglowski, Customer Service Director Domestic, RWE npower

Complementing our existing solutions, we now have 100% integration capability.

Kate Thompson, ICT Director, Mid Essex Hospital Services NHS Trust