Blue Prism - Self-Service Robotic Automation for Telco
The rapid growth of the wireless and fixed telco industries has been a major success story. Consolidation has not prevented new entrants, though, and as the market matures, many of today's challenges are service related.
Average revenue per user (ARPU), market share and customer insight are also high priorities as is reducing customer churn. One of the keys to success for this industry is understanding customers, and providing them with excellent service.
Speed of response and the ease of doing business with a provider is a significant differentiator, and yet the IT systems supporting the front and back offices are often complex and not supportive of immediate operational objectives.
Achieving high customer satisfaction at the same time as reducing costs can be achieved by focusing on first time call resolution, fewer callbacks and reducing hand-offs between front and back office.
Blue Prism Self-Service Automation - delivering rapid ROI
Blue Prism can support telcos in delivering against these objectives through Blue Prisms Self Service technology to automate mutliple processes in the "long tail of change". Blue Prism has built up a considerable depth of knowledge and experience working with leading telecommunications companies. Blue Prism has been employed by our clients to enable improvements in organisational efficiency but most importantly improve the customer experience. For example:
Blue Prism's experience in customer service process review and optimisation enables us to work with our customers to help them build their own self-service automation teams - benefits delivered include:
Using our robotic automation software, Telco's can automate many processes rapidly. To find out more about how Telco's are deploying Blue Prism, please contact us.