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What are the potential pitfalls and challenges organisations need to consider when implementing RPA?
Chris Lamberton from EY looks at how RPA should be applied in order to avoid common pitfalls. By combining RPA with other tools (including AI capabilities), Chris outlines how organization can maximize their opportunity.
Is RPA a strategic and competitive differentiator?
EY is one of Blue Prism’s biggest users in the world which has resulted in not only cost reduction, but better compliance, faster processing and agility. What once took 5 days to onboard a new client at EY can now be done overnight with Blue Prism. Chris Lamberton outlines how RPA at scale can truly
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npower expands Digital Workforce to over 330 Blue Prism Software Robots
npower Business Solutions is innogy’s industrial and commercial service line in the United Kingdom, supplying a diverse portfolio of large industrial, multisite retail, public consortia, utilities and consultants. This case study explains how the division took the lessons learned from the successful large scale, high volume Blue Prism Digital Workforce in the Retail division of
Xchanging Case Study – London School of Economics
Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in depth case study of Xchangings Blue Prism Robotic Process Automation program.The report includes a detailed review of the RPA program that Xchanging deployed as they offer innovative and technology lead service solutions to customer including Lloyds of London. Topics covered Research on Business Services Automation
London School of Economics – Blue Prism Software Robots case study at Telefonica O2
Professor Leslie Willcocks and Professor Mary Lacity of the London School of Economics have conducted an in depth case study of Telefonica O2’s Blue Prism Robotic Process Automation program. The report includes a detailed review of the history of the program, the benefits that have been realised and the lessons from this large scale deployment of
LSE – The IT function and Robotic Process Automation
The latest instalment in the LSE’s RPA case studies series – this time they examine the role of IT in building an enterprise class RPA capability. The academic researchers at the Outsourcing Unit (OU) aim to assess the current and long-term effects of business services automation on client organizations. While using software to automate work
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Unifying Human and Digital Workforces: Autonomous Automation is Key to a Better Customer Experience
Consumer digital devices and new technologies such as AI and Voice Recognition are driving expectations for enhanced customer experience with enterprise applications. Customers are now expecting more engagement via self-service applications across omnichannel resources, and they want the option for immediate human interaction if there are exceptions during those engagements. The integration of TrustPortal with
Blue Prism Customer Satisfaction Survey
Knowledge Capital Partners recently conducted a survey and analysis of 110 enterprises with live RPA deployments across North America, Europe, and Asia Pacific. The survey results measure the strength of Blue Prism client experiences overall, as well as specific client experience along the following dimensions: Scalability Adaptability Security Service Quality Employee Satisfaction Ease of Learning
Compliance and Non-repudiation For Financial Services Organizations
Financial services organizations operate under strict international and domestic regulation which, in the case of severe breaches, carries potential fiscal and criminal penalties for the institution as well as accountable persons. A Digital Workforce requires security, oversight and governance just as a human workforce does. While the vast majority of human employees act with honesty and
Latest Research Findings Validate Blue Prism’s Market Leadership and Product Innovation Strategy
The TechMarketView report is designed to provide insights into RPA adoption, especially in the highly regulated energy and retail banking sectors. The report is derived from conversations with senior business managers responsible for managing RPA deployments—all Blue Prism customers. These insights highlight the company’s success and track record with enterprise customers in these market sectors.