Blue Prism - Delivering Proven Solutions for the Banking Industry

The pace of change in the financial services industry has never been greater.  Banks are facing the multiple challenges of rapidly changing money market conditions, compliance and regulation, increasing operational costs and intense competition.

Yet there are many opportunities for those banks that are able to change quickly.  The ability to streamline and often automate key functions -- such as lending, payments, and account opening has become a key factor in the race to win new business, improve productivity and gain a competitive edge.

For example, the ability of the front and back office to support a rapid new product launch is becoming a differentiator.  The issue of customer service has long been a differential point, of course, but only now are the technologies becoming available to help your staff deliver an exceptional customer experience.

Blue Prism has been working in the banking sector for over five years delivering solutions that help customer service operations connect people, processes and systems in a new agile way without the need for coding or large scale systems integration. We have developed a range of capabilities that are not only able to improve the efficiency of operations,

but most importantly working with Blue Prism, banks can improve customer experience.

Blue Prism has helped clients like Co-operative Financial Services and Barclays Bank deliver operational excellence.

"The Blue Prism system has created a ‘virtual team’ of 20 employees working simultaneously from 7.00am each day and the London office now receives the information it requires by 11.00am each day"

Joanne Masters, Systems Manager, The Co-operative Financial Services.

 We are experts in banking process review and optimisation, so we can guarantee:

• Improved cost effectiveness of core banking processes in the front and back office
• The enabling multi channel delivery strategies
• Call centre processes that help you focus on the customer experience
• A route to operational excellence
• Fast and easy 'on-demand' deployment
• Supported by an extensive range of professional services

Our extensive banking experience, combined with an innovative approach to working with clients, has resulted in a proven track record of success.

"The Co-operative Bank is committed to proactively supporting customers and the business case for the Excess Queue process automation project was to redeploy staff from manual roles into customer facing account management roles, complete all processing by a 3pm deadline and manage all customer accounts with the same degree of accuracy and consistency. The queue is now managed entirely by the Blue Prism product, requires little human intervention" 

Joanne Masters, Systems Manager, The Co-operative Financial Services

Using our Operational Agility Software, you can automate many banking processes very rapidly.  Blue Prism's range of industry benchmarked process templates is ever expanding. These include:

• Credit Card Chargebacks
• Operational support for product launch
• Business Banking Audit requests

Collections

• Cancel facilities
• Runaway accounts
• Funds transfer

To find out more about our full range of templates, please contact us.

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