With many customers choosing to pay for their energy by continuous authority mechanisms, and the competitive nature of the industry, the process of refunding excess funded budget scheme accounts can present problems.  

Depending on the circumstances surrounding the contract, a refund may or may not be possible, with a number of parameters such as the amount of the refund, the last firm read, the billing cycle and the product type all affecting the decision. Once a refund has been agreed, a series of complex calculations are required, followed a multi-faceted authorisation workflow which consume time and require senior staff to check and double check methods, calculations and payment terms. The process is typical of a monetary calculation which requires double checking and authorisation for audit before being finalised and issues.

Blue Prism – simplifying process complexity

Blue Prism have an operational agility platform which allows the rules and procedures of this complex process flow to be captured and implemented, ensuring:

• Regulatory compliance
• Rapid processing of requests
• Staff savings
• Automated checking and reconciliation
• Full audit and reporting capability

When a refund is calculated, it is logged, audited and queued for authority and sign-off, before being released for processing by finance and automated documentation produced.

The implementation of new processing rules, validation and sign-off criteria can be implemented and tested by the business as part of the process development cycle, empowering the process owners to implement and monitor their own processes, without system changes or long lead times, and full accountability and audit follows throughout the process, with reconciled reports available to both the finance department and the operational owners of the process.

The Blue Prism solution also captures reason codes and volume information, allowing the business to tune and adapt the process to current circumstances, using our operational agility management suite.

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