When a customer reports fraudulent activity on their credit card, prompt action is required to resolve the matter quickly and efficiently. Once the fraudulent activity has been verified as being genuine, key activities are to refund the money to the customer and to give the chargeback to the merchant. The process of trawling through the disparate existing systems to identify the relevant transactions and update the customer's bank and credit card details as well as the fraud analysis system can be a real drain on resources.

The demand for this activity is unpredictable so aligning the resources to the workload is difficult and can result in backlogs occurring.

Blue Prism solutions provide a rapid solution to this problem by automating these administrative tasks as well as sending the declaration letter to the customers and even reacting once the customer has returned the signed declaration, triggering the chargeback to the merchant.

This solution removes the need for any manual intervention so enables resource to be released from the burden of administrative tasks to focus on activities that provide real value to the organisation.

The Blue Prism solution does not require any change to the existing systems and can be implemented quickly without the need for comprehensive technical or programming knowledge.

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