Auditors representing Financial Service provider's business customers require annual Auditor Reports regarding the company's financial position at its financial year end. The report is required to provide details about balances, accounts closed, facilities, legal charges, debentures etc.
This information can be held in several disparate systems across the Financial Services organisation and the process to identify, extract and collate the information can be laborious, time consuming and prone to error. This is compounded by the fact that company year ends primarily occur at the end of December or March so a backlog of requests quickly builds up and it can take up to 6 months to process the March requests manually. |
The Blue Prism solution has the capability to replace these resource-hungry, seasonal activities that distract resources from the core objectives of the organisation and replace them with automated, efficient and accurate processes.
The data required by the auditors can be extracted from the host systems without the need for manual intervention, the report is produced automatically and emailed for approval prior to issue to the auditor.
Using a Blue Prism solution means that customer service is considerably improved as the requests can be processed on the same day instead of weeks or even months after the request is received.
Blue Prism removes the considerable manual overhead associated with these compulsory administrative activities and significantly improves the customer experience without introducing changes to any existing systems.
Find out how The Co-operative Bank automated ten customer service processes in only 12 months using Blue Prism operational agility software.