Runaway spend is a high risk, rapid response process that all revolving credit providers must constantly monitor and address.

It is a process where speed of response has a direct effect on write-downs and bad debt on the balance sheet, and relies on expert judgement and a complex decision process within the Collections Department.

Clamping down on runaway spend behaviour often requires value judgements and subjectivity. Blue Prism Collection Solutions aid this skilled work and take out the repetitive nature of the tasks where volumes are often strangled and resource is in short supply by:

• Automating identification of runaway candidates using complex parameterisation
• Streamlining manual steps required to block an account and notify the customer
• Aiding judgement by presenting information required in a consistent, concise format
• Dealing with fluctuations in volume with server based solutions
• Allowing volumes to be controlled using workflows and dataflow control

Often the bottleneck to processing runaways quickly enough is the shortage of skilled resource base required to identify the scenario and the time-split between identifying an account and performing the manual processing required to action, sometimes meaning just a few minutes to ascertain the steps required and up to thirty minutes to action appropriately.

Blue Prism Solutions enable these complex decisions, rules and actions to be encapsulated in a centralised process flow, re-purposing existing applications and re-presenting information in a new way not considered during system design but necessary in the changing environment of the modern enterprise.

Our solutions can be delivered rapidly without system change, enabling the business functions to enact new initiatives and processes without system re-design and long change control times.

 

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