Within the collections environment, identifying delinquent accounts and predicting potential runaway spend behaviour is a key deliverable, preventing future write-downs and bad debt early in the collections cycle.

Cancelling the facilities of a customer is a common process, applied at numerous stages during the cycle, from runaway spend accounts, gone away customers, high risk collections and 120 day arrears to account closures.

Often, the same process is applied across an organisation by a number of small teams, such as fraud, collections, probate, account closures and account transfers, and features such as inconsistency, processing errors and lack of speed of reaction can all produce greater effects further down the line.

Elements of the process can be error-prone and complex, such as ensuring legal compliance processes are followed, write-offs are processed correctly and the correct documentation issued.  Other areas can be simple, repetitive and manual, for example cancelling a card, cheque book or blocking a SIM.

All of the elements described above combine to create a fragmented, manual process which is error-prone, costly and neglected.

Blue Prism solutions have the power to take these necessary yet resource-hungry tasks and centralise and rapidly provide an automated, workflow based response to requests from around the organisation.

Write-offs can be parameterised, process changes applied across the board and new products and regulatory requirements easily and rapidly rolled into an existing process in a matter of days.

What is more, no changes to existing systems are required in order to make these process and efficiency improvements – Blue Prism replaces the disparate teams and system interactions with one centralised server process that re-purposes and re-configures existing systems quickly and dynamically, resulting in substantial business benefit without substantial time, effort and money.

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