As part of our COVID-19 Response Program, we have helped customers across many sectors initiate dozens of projects to assist on the front lines of the health emergency. By donating digital worker licenses, we are making intelligent automation technology available to public sector, healthcare, education, financial services and non-profit organizations to help fight the impacts of the COVID-19 pandemic. The Program is not intended to facilitate projects that serve normal commercial, operational, or customer service activities.
The program is ideally suited for:
We are here to help. Click on the Application link to get started.
In the UK, the Care Quality Commission (CQC) is the independent regulator of all health and social care services in England...Learn More
In the UK, the Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. When the world was hit by the COVID-19 crisis, the CQC sped up its deployment of a Blue Prism digital workforce to provide timely and accurate statutory death notifications to the UK government.
When death notifications are submitted, digital workers use OCR technology to read and process the data. Once this data has been gathered, it is then analyzed by CQC Intelligence staff, who report this government officials, ensuring they have the latest information. The digital workforce continues to help the CQC deploy resources to support COVID-19-related inquiries and notification forms during new waves, while also enabling health and care services teams to provide people with safe, effective, compassionate, and high-quality care.
The CQC aims to implement a bold new strategy over the next five years, which will drive improvements in health and care services and help the Commission provide the public a safer future. To that end, the CQC is introducing innovative technology to make this strategy a reality, including the deployment of intelligent automation to increase back-office efficiency.
To date, the Blue Prism digital workforce has helped the CQC:
• Save 115 hours per week
• Increase data quality from health and care providers
• Deploy resources to high-priority areas
Fifth largest Spanish banking group is leveraging Blue Prism Digital Workers to assist with two COVID-19 related programs. In order to meet its cli...Learn More
Fifth largest Spanish banking group is leveraging Blue Prism Digital Workers to assist with two COVID-19 related programs. In order to meet its clients’ needs during the lockdown ordered by the Spanish Government related to the COVID-19 pandemic, the bank modified its online banking activation procedure through automation to speed up enrollment. Second, the bank developed a plan to help companies and self-employed workers during the global pandemic that produced a 300% increase in financing requests. With Blue Prism Digital Workers, the bank automated the process of validating Risk Cases related to this financing demand.
An American investment management firm serving clients around the globe. With the COVID-19 pandemic impacting so many people...Learn More
An American investment management firm serving clients around the globe. With the COVID-19 pandemic impacting so many people, the firm is currently seeing 10 times the normal volume of requests as they try to process CARES Act and other hardship loan applications. In order to meet client requests and get funds to those that need it as quickly as possible, they are applying Blue Prism Digital Workers to the loan application process to automate the end-to-end process in a compliant, secure and scalable way.
During the COVID-19 crisis, front-line staff at this County Council in the UK have become more stretched than ever in their capacity to continue to...Learn More
During the COVID-19 crisis, front-line staff at this County Council in the UK have become more stretched than ever in their capacity to continue to deliver key services to the people we serve. The impact can be seen across many services the Council provides, but one in particular, the Special Educational Needs and Disabilities (SEND) team are seeing an uptick in requests for prepaid cards that enable families of children with additional needs to buy equipment and fund educational and fun activities. The administration associated with this process is time consuming, as each transaction—up to 2,000 per month—must be audited to verify that the spend is compliant and not with a prohibited supplier. If the transaction requires clarification from the cardholder, then a letter and email are sent out. The Blue Prism Cloud team is now assisting the Council with automating these processes to free up the Council’s SEND team to support other COVID-19 front line response roles.
Australia’s fifth largest bank sought assistance to enable bulk processing of automation tasks as workloads have increased exponentially due to the...Learn More
Australia’s fifth largest bank sought assistance to enable bulk processing of automation tasks as workloads have increased exponentially due to the volume of hardship requests from customers and businesses related to COVID-19, as well as an increase in dishonored payments that need processing. The bank also needs to take pre-emptive measures to deal with potential bank closures and key personnel risks, as well as putting risk mitigation steps in place for customers such as issuing 180,000 debit cards to passbook account holders to ensure access to funds in the event of branch closures. Other automations include processing Dishonor Management records of approximately $60K per month and about 100,000 Direct Debit cancellation requests per month related to COVID-19.
To support the heavy demand associated with the COVID-19 pandemic—the largest diagnostic medicine company in Brazil and Latin America...Learn More
To support the heavy demand associated with the COVID-19 pandemic—the largest diagnostic medicine company in Brazil and Latin America with more than 30 brands that are a part of this conglomerate of labs for clinical analysis—has shifted its people from current tasks like sustaining products, to developing new tele-health and other related solutions. Leveraging Digital Workers, they’ve built a database of people with COVID-19 symptoms that need to be monitored for potential hospitalization or other treatment. These automations can help with manual extraction and processing of data, specifically to access diverse systems, extract, consolidate and publish data onto three different platforms for people to access test results.
Our corporate philanthropic initiative Blue Prism for Good helps communicate a vision to unleash society’s full potential and inspire the future of work through automation. Now more than ever, we all need to work together as a community to get through the unprecedented global challenges COVID-19 presents.
With the goal to alleviate some of the challenges our customers are facing, Blue Prism is rolling out the Blue Prism COVID-19 Response Program. We are ready to help by providing Digital Workers and process automation resources to organizations impacted by COVID-19 to help them maintain critical business continuity.
Not currently a Blue Prism customer? That’s okay, we want to help everyone that we can during this global crisis. Please fill out the application form to get started.
We are all in this together – Blue Prism is committed to protecting the health and safety of our employees, customers and partners worldwide during this crisis, while also ensuring business continuity.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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