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7 steps to success: Part 2 – The people who deliver your Robotic Operating Model

We know the incredible value of a Digital Workforce working at scale across your organization. But there are challenges to building up this automation capability – especially if you don’t apply a clear and repeatable model for your use of robotic process automation (RPA).

Our Robotic Operating Model (ROM)
is a repeatable methodology for implementing a Digital Workforce at scale – with 7 key pillars that make up this fundamental model for a smooth implementation. And to deliver this ROM effectively, you need the right skills, the right people and the right roles within your organization.

 

Neil Wright, Chief Customer Officer at Blue Prism, outlines the key people you need on your automation team to get the best from the ROM and your Digital Workforce.

1. ROM architects

To make your Digital Workforce work effectively, you’ve got to think about the needs of the robots – the multiskilled and multilingual digital workers that are available to your business 24/7 via RPA.

In operating model terms, that means refining your corporate procedures (which were created based on the needs of the human workforce) to reflect the needs of the Digital Workforce

The ideal Robotic Operating Model (ROM) Architect is someone who understands RPA, who’s implemented a Blue Prism Digital Workforce before and knows the value of a Robotic Operating Model.

Every ROM is subtly different, in the way that every organization is also subtly different. Your ROM architect takes the underlying Blue Prism generic model and works with you to translate that into a ROM that’s customized to fit your processes, your operations and your organization.

2. Automation designers

Automation designers build and design the reusable modular components that go to form your custom ROM – the modular elements that help you accelerate the use of your robots.

What an automation designer does is speed up the delivery cycles and prevents the overhead of a maintenance mountain. They do this by creating resilient, reusable and scalable objects that are at the heart of every process. For example, writing one object for your customer system log-in allows you to add that log-in element into every process across the organization that uses your customer system – change it once and it’s immediately inherited by all of those processes.

Putting automation designers in place helps to create the best possible models. Blue Prism knows this, and that’s why we provide training and accreditation for these designers – to help this role drive the success of your automation strategy

3. Process developers

Process developers are another key role. The term ‘developer’ may sound like this is role that sits in IT, but that’s counter intuitive to the business-led ethos of Blue Prism and RPA.

In fact, this is an operational role, where you’re configuring repeatable and scalable business processes, not developing IT solutions that change the underlying systems. With Blue Prism, there is ‘no code’; as such a process developer needs to understand your core operations, and have a logical approach to creating these process structures.

Again, Blue Prism know the inherent value of this role so we have the job specs, the training regimes and the accreditation needed to craft the perfect person for the role – and it’s all there on the Blue Prism portal for customers and partners.

4. Automation managers and controllers

Automation managers and controllers are new roles in the digital world – but they’re a vital part of the overriding people resource for your Digital Workforce.

Your human workforce have department heads and team leaders. When it comes to robots, they have automation managers and controllers, and they’re there to schedule the workload and keeps your RPA working productively – in the selfsame way you would as a people manager.

The efficiency of your automation will be quite dynamic and changeable in the early stages, but as your automation management capability finds its feet, this will level out to deliver a more consistent and reliable delivery.

7 Steps to Success

Keep an eye on our blog over the coming weeks as we continue to breakdown the whole ROM process into 7 key steps.

Teaming the Blue Prism ROM method with our code-free RPA gives you a successful automation implementation – with a Digital Workforce that’s both scalable and robust.

This reduces costs, improves customer satisfaction and empowers your people to take on new responsibilities, boosting employee engagement.

Find out more by downloading our free ROM infographic.