HfS Webinar: The Ultimate Robotic Automation Debate

Blue Prism CEO Alastair Bathgate joined robotic automation industry influencers in a recent HfS webinar: ‘The Ultimate Robotic Automation Debate.’ Along with HfS Founder and CEO Phil Fersht, HfS EVP of Research Charles Sutherland and a handful of other robotic process automation (RPA) and outsourcing enthusiasts, Alastair weighed in on how businesses and organizations can balance finance shared services and outsourcing strategies to more effectively scale and standardize processes. Key takeaways from the webinar include:

  • RPA doesn’t replace existing systems; it works with them to perform specific tasks that the virtual FTE has been asked to complete, significantly cutting labor costs
  • RPA manages rules-based and repetitive tasks, allowing human workers to focus on more valuable, customer facing roles.
  • BPO services providers today are using RPA for tasks like:
      • General data entry
      • Automated employee on-boarding processes
      • Automated order management
      • Employee data management
      • Employee data management

If one thing is certain, it’s that RPA is changing the game for the shared services and outsourcing industry, and Blue Prism is thrilled to be a part of it.