The Co-operative Banking Group achieves 80% process efficiency improvement with Blue Prism - Blue Prism
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The Co-operative Banking Group achieves 80% process efficiency improvement with Blue Prism

The Cooperative Bank
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1.75 MB

The Co-operative Banking Group achieves 80% process efficiency improvement with Blue Prism

Find out how Blue Prism software helped the Co-operative Financial Services automate its excess queue procedure, improving efficiency by 80%.

The excess queue procedure is carried out daily to accept, reject and return direct debits, cheques and standing orders as a result of the customer having insufficient funds  to meet payments. Overnight BACS processing results in a daily ‘queue’ of customers with payments due to leave their accounts and with insufficient funds to meet these payments.

Overview

  • Redeployment of employees into proactive customer account management roles
  • 80% of process now automated
  • Increase inbound customer service call levels
  • Blue Prism software significantly improves consistencies around customer account management
  • Creation of ‘virtual team of 20 employees’ ensures processing deadline are met each day
The Co-operative Banking Group achieves 80% process efficiency improvement with Blue Prism

Format: PDF | Size:
1.75 MB