As part of an operational agility program, Shop Direct Group Financial Services quickly marshalled operational support for the launch of a new insurance product using Blue Prism software. Without Blue Prism the process would have required 22 staff.
The primary operational challenge faced in introducing a new ID Theft insurance product revolved around the ability to predict the level of ongoing operational support.
- New operational processes implemented by Shop Direct Group Financial Services staff in matter of days
- Recruitment and training cost of 22 staff eliminated
- Rapid and predictable ROI –within 1 month
- Predictable staff planning
- No change impact on existing systems
- Part of ongoing program of agility based initiatives