Professor Leslie Willcocks and Professor Mary Lacity of the LSE have conducted an in depth case study of Xchangings Blue Prism Robotic Process Automation program.The report includes a detailed review of the RPA program that Xchanging deployed as they offer innovative and technology lead service solutions to customer including Lloyds of London.
- Research on Business Services Automation
- Robotic Process Automation at Xchanging
- Transforming Back Offices with Service Automation
- Xchanging’s RPA Journey
- The Journey 2013-14: Start Out and Launch
- The Journey 2014-15 – Ramp Up, Improve and Beyond
- Discussion and Lessons Learned