Head of Customer Office – Americas

Customer Office   |  Austin, TX or New York, NY

Your Opportunity

As an integral part of the go-to-market strategy, the Customer Office is responsible for providing around-the-clock support and expert services to ensure Customers launch and scale efficiently and effectively. The CO is a matrix managed organization and this position reports to the Chief Customer Officer and the America’s GM. The Head of CO will lead the region’s Professional Services, Customer Success and Customer Support functions, in conjunction with the respective Global Heads of each function. You will ensure strategy developed by the Global Heads and the CCO is delivered and adapted to align with regional goals and market conditions. Through your experience and expertise, you will lead and manage, build and grow a team of highly skilled and motivated individuals delivering experience and expert services to Blue Prism Customers and Partners. You will be a customer advocate and champion recommended changes to the service offerings based on the regional needs of Customers and Partners.

What You Will Do:

About You:

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local