Community Support | Basic Support | Production Support* | Business Critical Support* | |
---|---|---|---|---|
Expert Connect Calls | 5 | 10 | ||
Support Relationship Manager | ||||
Incident Manager | ||||
Live Chat | ||||
EOL Support Extension | 12 months | |||
P1 Issue Target Resolution SLA | 12 hrs. | |||
P1 Issue Response SLA | 1 hr. | 30 min. | ||
P2 Issue Target Resolution SLA | 36 hrs. | |||
P2 Issue Response SLA | 4 hrs. | 2 hrs. | ||
Nominated Contacts | 3 | 10 | 50 | |
Support Hours | 9-5 | 7-7 | 24/7 (P1) 24/5 (P2-4) |
|
Digital Support Access | ||||
New Releases | ||||
Maintenance Releases | ||||
eLearning | ||||
Community Participation |
*Customers with Production or Business-Critical Support receive access to the Blue Prism portfolio of products, including: Capture, Process Assessment Tool, Automation Lifecycle Management, Decipher IDP, Interact, Decision, Process Intelligence and the Blue Prism Accelerators for use with SAP® ERP.
Community Support | Basic Support | Production Support* | Business Critical Support* | |
---|---|---|---|---|
Expert Connect Calls | 5 | 10 | ||
Support Relationship Manager | ||||
Incident Manager | ||||
Live Chat | ||||
EOL Support Extension | 12 months | |||
P1 Issue Target Resolution SLA | 12 hrs. | |||
P1 Issue Response SLA | 1 hr. | 30 min. | ||
P2 Issue Target Resolution SLA | 36 hrs. | |||
P2 Issue Response SLA | 4 hrs. | 2 hrs. | ||
Nominated Contacts | 3 | 10 | 50 | |
Support Hours | 9-5 | 7-7 | 24/7 (P1) 24/5 (P2-4) |
|
Digital Support Access | ||||
New Releases | ||||
Maintenance Releases | ||||
eLearning | ||||
Community Participation |
*Customers with Production or Business-Critical Support receive access to the Blue Prism portfolio of products, including: Capture, Process Assessment Tool, Automation Lifecycle Management, Decipher IDP, Interact, Decision, Process Intelligence and the Blue Prism Accelerators for use with SAP® ERP.
Discover processes, identify roadblocks, implement best practices, or assess your technical infrastructure. Our Assessments are designed to give you a robust overview of your current automation environment, highlighting steps you can take to deliver more business value with your digital workforce.
You’ve invested a lot of time and resources into intelligent automation, and you’re expecting to achieve results. Our Assurance Packages serve as consultancy services customized to ensure your digital workforce delivers value.
Every customers’ automation journey is unique. That's why we’ve created a variety of customizable mentoring packages that allocate an intelligent automation SME from the Blue Prism team to become a part of yours for a pre-determined amount of time - providing guidance, mentorship, and other services, as needed and agreed upon.
Discover processes, identify roadblocks, implement best practices, or assess your technical infrastructure. Our Assessments are designed to give you a robust overview of your current automation environment, highlighting steps you can take to deliver more business value with your digital workforce.
You’ve invested a lot of time and resources into intelligent automation, and you’re expecting to achieve results. Our Assurance Packages serve as consultancy services customized to ensure your digital workforce delivers value.
Every customers’ automation journey is unique. That's why we’ve created a variety of customizable mentoring packages that allocate an intelligent automation SME from the Blue Prism team to become a part of yours for a pre-determined amount of time - providing guidance, mentorship, and other services, as needed and agreed upon.
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