ICMI Contact Center Expo

Blue Prism is a sponsor of the ICMI Contact Center Expo.  The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

ICMI empowers organizations worldwide to provide the best customer experience possible through industry-leading professional services such as consulting, training, events and information resources.

• Improve Contact Center Operations
• Empower Contact Center Employees
• Enhance Customer Loyalty

Speakers

Duncan Wardle

Former VP of Innovation and Creativity at The Walt Disney Company

Carla Harris

Vice Chairman, Global Wealth Management at Morgan Stanley