This five-part executive research series by Knowledge Capital Partners entitled “Keys to RPA Success” is focused on specific management practices, implementation methods, and organizational behaviours for highly successful RPA implementations. Authored by Dr. Leslie Willcocks, Dr. John Hindle and Dr. Mary Lacity, this report series is an extension of Knowledge Capital Partners’ Robotic Process Automation: Benchmarking the Client Experience.

Part One: Becoming Strategic With RPA

The first report in the series is titled “Becoming Strategic with RPA: How Blue Prism Clients Gain Superior Long-Term Business Value” highlights how Blue Prism clients are taking a more strategic approach to RPA for driving a digital transformation. The authors identify the 7 strategic management practices exhibited by Blue Prism clients:

1) Strategic Approach vs. Quick Wins
2) Culturally Embedded RPA vs. IT as Usual
3) Planning vs. Opportunism
4) Program Governance vs. Project Delivery
5) Platform vs. Tool
6) Change Management vs. Silo Tolerance
7) Measurement: ROI, TCO, TVO

The next four reports will identify action principles adopted by Blue Prism clients across the RPA lifecycle including:

  • Resolving key selection challenges: Sourcing, Platform, & Total Value of Ownership
  • Gaining stakeholder buy-in and establishing governance
  • Change management and capability development: People, Process & Technology
  • The path to maturity

Next report to be published in the series:

  • Resolving Key Selection Challenges: Process, Vendor, Platform, Sourcing Choices: analyzes and compares the main sourcing approaches in terms of benefits, risks and outcomes; analyzes choices in Tool/Platform Selection (including 4 RPA Archetypes); outlines three RPA Journeys

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