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Jan 17, 2018

Blue Prism and TrustPortal Partner to Unify Human and Digital Workforces

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Blue Prism and TrustPortal Partner to Unify Human and Digital Workforces

New integration enables real-time human interactions into automation of complex work processes helping scale end to end RPA deployments

London and New York — January 17, 2018 — Blue Prism (AIM: PRSM) and TrustPortal Solutions, have joined forces to deliver an integrated Digital Workforce that combines Human to Robot (H2R) technology with Blue Prism’s trusted RPA platform, enabling users to dynamically interact with any given automated process in real time. TrustPortal has integrated its secure, dynamic front-end user interface with Blue Prism’s Digital Workforce Operating System so customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience.

These new capabilities unify front and back office processes while helping extend Robotic Process Automation (RPA) deployments to more complex and time-consuming work flows. By enabling real-time human interactions, organizations can collaborate and streamline decision making on any given automated process, including approval, sign-off, change and review.

By enabling digital services to interact with Blue Prism RPA, and allowing human interactions to be implemented by robot-driven workflows, this solution extends Blue Prism’s Digital Workforce to all functions across an organization. Front office employees and omnichannel customers can now utilize fully digitized, automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.

Blue Prism continues to expand its partner ecosystem to deliver best of breed capabilities on its Digital Workforce Operating System,” said John O’Brien, Research Director, RPA customer experiences, HfS Research. “The aim is to seamlessly integrate front, mid and back office automations, and dissolve legacy operational silos, which will drive better business outcomes and enhance customer experiences. Removing these artificial barriers through automation is a key plank of HfS’ Digital OneOffice vision.

The TrustPortal/Blue Prism integration enables the creation of browser based dynamic forms, from any Blue Prism workflow, interacting process activities across multiple IT platforms including legacy systems, web front-ends, mobile applications and chatbots. Customers and partners also have the comfort knowing that all data transactions are highly secure, leveraging RSA private 4096-bit key encryption and Advanced Encryption Standard (AES-256) data security. The combined TrustPortal/Blue Prism solution is also highly scalable and provides drag and drop configuration to reduce deployment times whilst extending automation capabilities throughout an organization.

Customer benefits include:

  • Increased Productivity: Dynamic front end increases front office productivity allowing for automated provisioning of Blue Prism software robots in real time while dealing with client-facing operations. This speeds up the delivery of tasks and improves the customer experience benefiting both the customer and the organization.
  • Easy to Use & Intuitive: Digitize legacy systems through new web front-ends, mobile applications and chatbots. This enables human interactions and decision making throughout the automation process helping streamline the decision-making process.
  • Ultra-Secure: Leading encryption technology ensures that only authorized “key” holders can access the data and all data held in TrustPortal is secure (this includes UK Government / ISO27001 hosting and security, data in UK, SHA512 encrypted).
  • New Services Capabilities: Enables companies to rapidly deploy new automated services to their customers by building processes from the customer or front office environment across back office systems and operations.

David Moss, CTO and co-founder of Blue Prism, added that, “to scale RPA, organizations need an end-to-end process view. Our partnership with TrustPortal delivers easy, secure & scalable front office assisted automation, powered by our leading, enterprise grade, Digital Workforce Operating System.

Martin Meikle-Small, Managing Director of TrustPortal, commented, “our strategic partnership with Blue Prism will provide the market with new enterprise offerings which leverage the power of their Digital Workforce Operating System to offer unrivalled automation opportunities.

About Blue Prism
As the pioneer, innovator and market leader in Robotic Process Automation (RPA), Blue Prism delivers the world’s most successful Digital Workforce. The company’s software robots automate complex work processes while meeting the requirements of the most demanding IT environments, where security, compliance and scalability are paramount.

Blue Prism provides a scalable and robust execution platform for best-of-breed AI and cognitive technologies and has emerged as the trusted and secure RPA platform of choice for the Fortune 500. Billions of transactions and hundreds of millions of hours of work are executed on Blue Prism robots from renowned companies including Aegon, BNY Mellon, Commerzbank, IBM, ING, Maersk, Nokia, Nordea, Procter & Gamble, Raiffeisen Bank, Siemens, Westpac and Zurich. For more information about Blue Prism (AIM: PRSM), visit and follow the company on LinkedIn and Twitter.

About TrustPortal Solutions
TrustPortal is a dynamic software company focusing on innovative developments in the Robotics Process Automation (RPA) industry. With proven industry wide solutions, TrustPortal is well positioned to become a world leader in enabling Human to Robot (H2R) digital services. TrustPortal’s secure and scalable solutions deliver new levels of productivity and cost savings to enterprise wide automation strategies.

Media Contacts:
Andre Fuochi
Blue Prism

Stewart Guy
+44 7802 696537

About Blue Prism

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and the public sector. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

Blue Prism’s connected-RPA can automate and perform mission critical processes, allowing your people the freedom to focus on more creative, meaningful work. More than 1,500 global customers leverage Blue Prism’s Digital Workforce deployed in the cloud or on premises as well as through the company’s Thoughtonomy SaaS offering, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit to learn more about Blue Prism (AIM: PRSM).

Follow Blue Prism on Twitter @blue_prism and on LinkedIn.

© 2019 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited. All Rights Reserved.

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