LONDON, AUSTIN TX – September 27, 2021 – Banque Internationale à Luxembourg (BIL), a leading provider of banking and wealth management services, is advancing its intelligent automation strategy with the use of Blue Prism’s® digital workforce, enabling the business to address key strategic objectives to improve customer experience, employee satisfaction and productivity.
When selecting an automation platform to help drive its digital transformation journey, BIL recognized Blue Prism’s strong audit capabilities, and quick, intuitive design functions, as key differentiators given the highly regulated market in which the bank operates.
Since beginning its automation journey the team has experienced huge success. Now, 17-strong, the team has rolled out an impressive 60 processes using 49 digital workers which have been orchestrated across the organization in areas such as customer service, loans, risk management, compliance and litigation, securities, tax, and cash, enabling the bank to respond faster, innovate and stay competitive regardless of economic disruptions.
Our team’s performance has improved every year, so much so that 2020 was our best year ever, despite COVID-19. We still delivered 19 projects, four of which were a direct response to the pandemic. Our success has spurred both our team and the business to scale our automations even further, pushing what we can do with hyperautomation. With a digital-first mindset, we’re excited about the great things we can achieve with Blue Prism’s solutions in years to come.”Pedro Faria Automation Technical Team Leader, Banque Internationale à Luxembourg.
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