News | Aug 8, 2022

SS&C Blue Prism Think BIGGER when it comes to RPA and Intelligent Automation

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Think. BIGGER.

Because what got you here, won’t get you there.

Let’s start with a well-known proverb, widely credited to Lao Tzu, founder of Taoism.

“Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime.”

You might be wondering how this excellent piece of advice links to automation.

The answer is simple. If you tackle task-based automation for too long, you’ll never transform your business. And if you expect transformational benefits from automating single tasks and scripts on a desktop, you’re really fishing with the wrong bait.

The key is to automate at scale. But how does your organization begin this journey?

First, let’s do a quick dive into what to expect from RPA and intelligent automation in the foreseeable future.

The future of RPA

There’s never been a period in history where we’ve dealt with a health crisis, a war with global implications and macro-economic pressure — all within a little more than two years. These events, combined with advances in intelligent automation, are altering the fundamental nature of how we live our lives. Companies are changing how they operate and interact with their clients, and the fundamental nature of how we work is rapidly evolving. These changes are prompting a continuous wave of reinvention.

Companies are adopting intelligent automation at an accelerated pace to deal with labor shortages, meet customer demands, and respond to market pressure. The question is not whether intelligent automation will shape the future of work but how the full potential of intelligent automation can be harnessed.

Key changes with this new wave of adoption include:

  • Displacement of traditional jobs. These will be replaced by new jobs that manage automation and require creative thinking and problem-solving jobs skills.
  • Rearchitecting of performance and compensation plans. This will reward and recognize adopting automation and creating the capacity to focus on customer experience.
  • Using technologies like artificial intelligence (AI) will take automation to the next level and create efficiency, increase productivity and be more proactive in predicting customer needs.

Using intelligent automation within a digital transformation strategy is a journey. Organizations that successfully adopt and implement this technology will differentiate themselves from competitors.

To impact your business and customers, automation must scale. How do you begin to think bigger? By seeing the bigger picture, understanding your destination and getting away from simply what’s next on the to-do list.

Allocate time to planning

Use task and process mining solutions, automation intelligence tools and classic face-to-face communication! Speaking to your team about where challenges exist will help you create a map of automation possibilities.

The balance you create here of digital and human workers, forming one hybrid workforce, and working towards the same goal will deliver the best outcomes for the business.

Partner

Sometimes you can’t go it alone. Transformational change often needs target operating-model work and cross-business support.

So, partner with different business lines and organizational levels. You’ll find fresh ideas while ensuring that people buy into a plan that they’ve helped create.

Many partners will be well versed in the future of RPA and intelligent automation trends. Leverage them to help you think big.

Phase your approach

Big goals sometimes lead to procrastination or leave you stuck in an endless ‘strategy-loop’ — shake yourself loose, make the first steps and celebrate those initial successes.

Have clear measurement and gating so you can track your progress and report your return on investment.

Think BIGGER

We’re immensely proud of our achievement in this year’s “Magic Quadrant for Robotic Process Automation” report from Gartner — continuing our position as a leader.

The tapestry of intelligent automation continues to grow in keeping with our developing product portfolio. We’re humbled to lead the way for the benefit of our customers and partners.

As you embark on your journey to scale your automation to new heights, remember this:

Use your people wherever you should and automate wherever you can.

This is the key to creating the right workforce every time for the best outcome.

As more industries and organizations realize the benefit of a hybrid workforce of human and digital workers, dream bigger, execute harder and most of all, think bigger.

#thinkbigger

Authors:

  • Paul Taylor: Chief Marketing Officer
  • Danny Major: Senior Vice President, Product
  • Gautam Moorjani: General Manager, VP Intelligent Automation and Workflow

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