Reduce Average Handling Time by up to 75% with shorter wait times and call duration.
What is Blue Prism Service Assist?
Service Assist is a complete end-to-end automation solution that simplifies and guides customer interaction tasks, including gathering data from your back-office system databases, scheduling callbacks, updating customer records, initiating next best actions, and more. In other words - let your human workers talk to the customer and your digital workers handle everything else!
Combine digital workers & contact centers
Whether you integrate digital workers among your call center agent workforce, or within your virtual self-service channels, including chatbot, IVR and email to rapidly access previously unreachable information or automate manual, repetitive tasks, Service Assist can significantly shorten the resolution process.
What Service Assist can do for you
Contact Center Value Calculator
See what your business can save with Blue Prism's NEW RPA value calculator designed for contact centers / call centers. Instantly see the ROI you can achieve.
Telefonica Significantly Reduces Call Handling Time with a Digital Workforce
Blue Prism digital workers process approximately 250,000 simultaneous customer calls each day, sometimes at a rate of 20 calls per second. Telefonica Spain employs nearly 600 intelligent digital workers, who complete many tasks on their own, enabling the call center agents to focus on higher value work.
Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we’ve transformed our customer care areas. Our people feel their work is better with digital workers and the results are incredible.”Director of Automation and Process Simplification, Telefónica.
DX Before You DIY
Building successful, RPA intelligent automations takes time. Save yourself a step or two by visiting the Blue Prism Digital Exchange (DX). There, you’ll find artificial intelligence (AI) and machine learning (ML) capabilities to transform your contact center and your customer experience.
Learn how Blue Prism Interact can add even more value to your Service Assist solution. Use Interact for human + digital worker process collaboration, for front-end work and exception handling.
Service Assist Community
The Service Assist Community is a platform where you can engage with and learn from peers who share a common interests, goals and objectives. This Global Community is the space for Contact Center and other Front Office RPA discussions, and it is focused on helping you to get the most out of Service Assist and solving your business challenges.