You know you are successful when you stop using the word digital and it becomes natively embedded in everything that you do.Tags Moodley, Old Mutual Insurance Chief Customer Experience Director
With digital transformation now a critical part of the customer experience roadmap, and with an increasing number of insurance companies looking to the insurtech space to achieve digitisation more quickly, this is the ideal time to take stock and benchmark your progress.
Start our live benchmark study and as you progress through, see a live comparison of where you stand compared with your insurance peers. Once complete we will provide an overall status and you can receive a personalised benchmark report once the study is complete.
Most insurance companies are at different stages of digital transformation. In some cases functions such as claims are progressing well while other customer functions in the same firm are slower. In some cases there are fantastic customer channels but there are still challenges behind the scenes with legacy systems and time-consuming, often inefficient processes. And there is the ever-present need to balance personal service with digital convenience.
Because Board and Senior Management buy-in and proactive support is critical for success with any digital project, it can help to show how the rest of the industry is performing in the same space with the same challenges. A simple benchmark study such as this one can help to keep things on track and build a business case for new technologies and strategies.
Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.
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