We know the incredible value of a Digital Workforce working at scale across your organization. But there are challenges to building up this automation capability – especially if you don’t apply a clear and repeatable model for your use of robotic process automation (RPA).
Our Robotic Operating Model (ROM®) is a repeatable methodology for implementing a Digital Workforce at scale – with 7 key pillars that make up this fundamental model for a smooth implementation. And to deliver this ROM® effectively, you need the right skills, the right people and the right roles within your organization.
Neil Wright, Chief Customer Officer at Blue Prism, outlines the key people you need on your automation team to get the best from the ROM® and your Digital Workforce.rism, describe a las personas clave que necesita en su equipo de automatización para obtener lo mejor del ROM® y su mano de obra digital.
1. ROM architects®
To make your Digital Workforce work effectively, you’ve got to think
about the needs of the robots – the multiskilled and multilingual
digital workers that are available to your business 24/7 via RPA.
operating model terms, that means refining your corporate procedures
(which were created based on the needs of the human workforce) to
reflect the needs of the Digital Workforce
The ideal Robotic
Operating Model (ROM®) Architect® is someone who understands RPA, who’s
implemented a Blue Prism Digital Workforce before and knows the value of
a Robotic Operating Model.
Every ROM® is subtly different, in the
way that every organization is also subtly different. Your ROM Architect®
takes the underlying Blue Prism generic model and works with you to
translate that into a ROM® that’s customized to fit your processes, your
operations and your organization.
2. Automation designers
Automation designers build and design the reusable modular components
that go to form your custom ROM® – the modular elements that help you
accelerate the use of your robots.
What an automation designer
does is speed up the delivery cycles and prevents the overhead of a
maintenance mountain. They do this by creating resilient, reusable and
scalable objects that are at the heart of every process. For example,
writing one object for your customer system log-in allows you to add
that log-in element into every process across the organization that uses
your customer system – change it once and it’s immediately inherited by
all of those processes.
Putting automation designers in place
helps to create the best possible models. Blue Prism knows this, and
that’s why we provide training and accreditation for these designers –
to help this role drive the success of your automation strategy.
3. Process developers
Process developers are another key role. The term ‘developer’ may
sound like this is role that sits in IT, but that’s counter intuitive to
the business-led ethos of Blue Prism and RPA.
In fact, this is an
operational role, where you’re configuring repeatable and scalable
business processes, not developing IT solutions that change the
underlying systems. With Blue Prism, there is ‘no code’; as such a
process developer needs to understand your core operations, and have a
logical approach to creating these process structures.
Prism know the inherent value of this role so we have the job specs,
the training regimes and the accreditation needed to craft the perfect
person for the role – and it’s all there on the Blue Prism portal for
customers and partners.
4. Automation managers and controllers
Automation managers and controllers are new roles in the digital
world – but they’re a vital part of the overriding people resource for
your Digital Workforce.
Your human workforce have department heads
and team leaders. When it comes to robots, they have automation
managers and controllers, and they’re there to schedule the workload and
keeps your RPA working productively – in the selfsame way you would as a
The efficiency of your automation will be quite
dynamic and changeable in the early stages, but as your automation
management capability finds its feet, this will level out to deliver a
more consistent and reliable delivery.
7 Steps to Success
Keep an eye on our blog over the coming weeks as we continue to breakdown the whole ROM® process into 7 key steps.
Teaming the Blue Prism ROM® method with our code-free RPA gives you a successful automation implementation – with a Digital Workforce that’s both scalable and robust.
This reduces costs, improves customer satisfaction and empowers your people to take on new responsibilities, boosting employee engagement.