7 steps to success: Part 4 – Having the right strategy and infrastructure for automation

Robotic process automation (RPA) is the starting point in the digital journey. And to implement RPA effectively, it’s vital to have the right strategy and technical infrastructure in place.

Our Robotic Operating Model (ROM®) helps your organization to quickly set up a Digital Workforce in the most methodical and efficient way, whether it’s outlining the human roles you’ll need or how to update your procedures for digital workers. But to make automation truly add value, you need RPA and Intelligent Automation to be embedded across the whole business.

Neil Wright, Chief Customer Officer at Blue Prism, explains why an enterprise-wide overview of your automation goals and strategies is so important to success.

We’ve been helping organizations automate their processes for well over a decade now. And in that time, we’ve often seen that the developer who instals Blue Prism in the pilot phase becomes the expert who then installs RPA across the whole organisation.

This gets you started – and that’s no bad thing. But it’s important to think of RPA and Blue Prism as an integral part of your wider enterprise stack. RPA is not something that will add value in isolation – it needs to be an integral component of your wider enterprise system.

To achieve this wider integration with your technical infrastructure, there’s a need to engage with your enterprise architects, and to see how RPA fits within the bigger picture. That sounds simple, but over the years we’ve seen that this is something that can hold back progress.

Automation is still a relatively new technology in many organisations, so in the early stages of implementation, it’s common for there to be some excitement around getting RPA in place.

People want to get started, they want to see desktops working on key processes and they want to see some initial return on their investment. That’s great to get you started, but for your automation to truly add value, you need to have a strategy behind your automation plans.

Whether your key objective is to automate your back office financial processes, or to automate the collection of customer feedback, having a clear, defined and measurable strategy for your RPA implementation is vital.

Rather than initiating RPA in small pockets, your automation must be conceived and designed to support your key strategy – and must align with the your underlying business strategy and drivers across the whole organization.

Think strategically from the outset, and you’ll see a far better return from your RPA.

Keep an eye on our blog over the coming weeks as we continue to breakdown the whole ROM® process into 7 key steps.

Teaming the Blue Prism ROM® method with our code-free RPA gives you a successful automation implementation – with a Digital Workforce that’s both scalable and robust.

This reduces costs, improves customer satisfaction and empowers your people to take on new responsibilities, boosting employee engagement.

Find out more by downloading our free ROM® infographic.