When the drive to modernize claims and innovate with new software overlaps with embedded legacy systems and processes, insurance companies often end up with layers of technology that are disconnected and inefficient. Challenges with data and manual operation of systems can hinder insurers from achieving strategic imperatives.
Experience with our insurance customers has shown that a partnership between people, software and intelligent automation is a winning way to create truly efficient and future-ready processes through the claim lifecycle. Blue Prism automation forges connections that create efficiencies and spark innovation, but to make it work takes teamwork and trust between an insurance company and its vendors.
At the Guidewire Connections conference on November 1, we’ll be showcasing a new Blue Prism Connector for Guidewire Cloud which speeds up the FNOL data input and communications process by 15 times, compared with doing the same manually.
The connector enables a digital worker to automate some of the most time-consuming manual elements in the process of creating a new claim in the Guidewire ClaimCenter software. It picks up tasks such as:
- Inputting customer policy and claim data
- Extracting documents and images from communications channels such as email or SMS
- Inputting said document and images into the system
- Checking and confirming accuracy of the data
- Notifying the customer of claim status
Blue Prism makes the above possible with our automations that interact natively with software interfaces rather than using screen scraping. Interacting natively with Guidewire is a more flexible and intelligent way of collecting and inputting data.
We're happy to be able to provide insurance claims teams with a cloud software connector which will increase the speed of processing a claim, improve accuracy of data and ultimately give the customer a better experience. Great things can happen when people, software and digital workers come together, and we’re looking forward to sharing our solution demo with the insurance community."Lou Bachenheimer Solution Project Leader, Blue Prism