Blog | Jan 4, 2021

Gartner Peer Insights Customers’ Choice for Robotic Process Automation

Gartner peer insights customers choice 2020

We’re excited to announce that Blue Prism has been recognized as a Customers’ Choice in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation.

Customer feedback shapes all that we do and we take great pride in this distinction. At Blue Prism, we have one global goal - make life simpler.

The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market verified by end-user professionals, taking into account both the number of reviews, and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.


Here are some excerpts from customers that contributed to the distinction:

  • “It is a fantastic software in most of its use options, one of these that attracts me the most, and is worth mentioning, is that any user can easily design, understand and use the applications that are already created, to adapt it a more convenient environment of the company that it has, determining that we can save good amounts of time, especially when the processes to automate are solid but similar, in their basic operations, which they offer once they are added, emphasizing that from my perspective it is wonderful and essential for the development of an entire corporation.” - Analyst, Services Industry

  • "Working with Blue Prism and using their product has been a wonderful experience for us. We find the product easy to use and when we do run into any challenges with our builds, we have good support from the Blue Prism support teams. The product has been able to scale quite easily, as we went from 3 automations to 25 in less than 18 months" - Director, Intelligent Automation in the Healthcare Industry

  • “Blue Prism has enabled our federated operating model. We have gone from no robotic processes to 160+ in just over 2 years and the business is now highly reliant on our digital workforce. We have saved over 1.6m hours through using RPA. Particular features that help with Blue Prism include re-use of code, security of the product, and the vendor continually look to evolve the product, especially with their range of TAP partners.” - Head Of RPA Centre Of Excellence in the Finance Industry


Read more reviews for Blue Prism here.


Everyone at Blue Prism is deeply proud and honored to be chosen as a 2020 Customers’ Choice for Robotic Process Automation. To learn more about this distinction please see the Robotic Process Automation page on Gartner Peer Insights.

Blue Prism was also named a Leader in this year’s Gartner Magic Quadrant for Robotic Process Automation. Blue Prism was recognized as having a strong vertical market strategy with industry-focused experts, campaigns, website navigation and partners. This has resulted in 42 industry solutions, with over 2000 customers, in 170 countries.

If you have a Blue Prism story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.





The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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