This week, Blue Prism held its inaugural Pulse, a community driven
event designed to bring customers together to share ideas, network,
learn from one another, and have fun! With more than 75 attendees, the
energy in the room was undeniable. The questions and interactions
between speakers and the audience helped provide insights into the
changing nature of work itself and how Intelligent Automation and RPA in
particular is the prime catalyst for driving the Digital Transformation
event featured customer case studies, an open panel discussion and a
product roadmap session which is predominately driven by input from
customers and provides an open ecosystem of integration with Microsoft,
Amazon, IBM, Google and in fact represents the industry’s first and only
certified RPA reference architectures from Microsoft Azure and Amazon
kicked off with Curt Burghardt, VP of HR Shared Services and HR Systems
for Walgreens, where he is focused on leveraging RPA “to put the human
back in human resources.” As Curt shared their automation journey he
highlighted a few keys to success:
- Get both the IT and business process owners involved early
need IT to think about security, infrastructure and data privacy, but
having the business process owners in the process early eliminated fear
and brought a level of expertise on the process that isn’t documented.
left the group with this, “Don’t delay setting up a COE and RPA
governance because as people start to see it work, they’ll want it and
they’ll want it fast.”
E. Theuerkauf, former managing director and head of performance
excellence at BNY Mellon took the group through the success they’ve seen
because of RPA. “The promise of RPA is real, but the challenge
realizing that promise lies within our own institutions,” he said. “The
complexity comes due to the lack of consistent data structures, multiple
or irregular sources, undocumented process steps, etc. so play –
experiment – and get out of your old way of thinking. You will learn, iterate and improve over time.”
lends itself to the need for organizations to pick the right RPA
solution that has the flexibility of adapting to any process, is
enterprise grade and most importantly, can scale.
key topic discussed is the importance of organizational design, talent
re-engineering, and change management. While these are critical
components to any technology implementation, the anxieties are amplified
when employees are fearful they will lose their job to a robot.
However, for most attendees, this was simply not their reality.
Automation is allowing them to scale with the resources and capacity
they have and freeing up the human worker to focus on higher-value
employee or customer-facing tasks. However, the group did recognize the
cultural shift that was upon us with the latest “industrial revolution”
we are in the midst of and recognized the importance of training,
re-training and managing the change as the shift to automation evolved
within their businesses.
Join us at our upcoming Blue Prism Café webinar featuring Lloyds Bank and one of our Blue Prism World events in both New York and London this spring.