For the fourth year running, Blue Prism’s Excellence in Connected-RPA Awards celebrates our customer’s groundbreaking achievements in deploying, scaling and innovating through their Digital Workforce. This year’s edition saw over 187 entries across the globe, making this edition our biggest one yet.
Today, we had the pleasure of revealing the winners of this year’s awards, as selected by a panel of 22 judges made from industry professionals and influencers, thought leaders, winners from previous editions of our awards and senior Blue Prism Staff.
Within their 1st year, Ser Educacional, a professional and management development training company based in Brazil, used RPA to gain agility in services the company provides to students and internal customers, implementing Digital Workers to perform critical, high volume tasks that tend to generate rework for the company. As the company has grown, connected-RPA has provided the additional support needed to help them maintain its services, provide faster, more effective responses to customers, and reinvest in its own growth. To date, Digital Workers are managing 59 processes at a significantly improved level of accuracy of 95 percent, and they saved the company 64,000 hours in 2019.
Thanks to their best-in-class enterprise-scale deployment, including object reuse across automated processes, effective organizational design and governance, and controls to manage the design and release process well, Aviva has more than 350+ Automation processes running, this has enabled them to save their business millions in operational cost and hours back to the business in the last 3 years.
Prosegur have developed a series of innovative use cases leveraging Blue Prism’s Digital Workforce and Connected-RPA platform. Such processes include a process development module where a Digital Worker can support the code review to improve development accuracy, as well as a platform monitoring module where cognitive technology supports a predictive analysis of average execution time of upcoming processes. With innovation working together with a robust structure and solid internal buy-in, Prosegur has been able to achieve over 100% ROI within 18 months of their 1st implementation
Invesco has deployed a Digital Workforce spanning 9 business functions and 23 subfunctions, with three regions and plans for more to come. Their innovative use of cognitive technologies has converted into a melting pot of innovation leveraging the full spectrum of what Connected-RPA has to offer, while driving substantial value to the business including use-cases such as auditing, RFP management, invoice processing and dividend settlement, for example.
The Very Group have been leveraging connected-RPA as part of their digital transformation journey since 2007. With the objective of improving the quality, speed and consistency in decision making, an initiative was launched to improve our fraud handling processes by working cross functionally across Operations, Logistics, Fraud and outsourced Webhelp contact centers. These efforts have not only resulted in a multi-million reduction in costs due to fraudulent activities, they have also improved the customer experience by offering a smoother and more consistent journey.
What is striking from all submissions is that while the savings that they’re achieving are still significant, huge productivity gains are being experienced while innovation and transformation are being accelerated. What’s also really heartening is that these organizations have happier staff, as they’re being liberated to re-focus on more value-added tasks.
Many organizations report enhanced speed and accuracy of processes – which is delivering greater compliance and a more consistent client experience. Ultimately, for those who employ Connected-RPA in tandem with other cognitive tools, are seeing this as providing a true foundation for enabling collaborative technology innovation – so they deliver digital transformation across their businesses.
We want to thank all the trailblazers that have contributed to this year’s awards program by submitting their entries and congratulate all the winners on being recognized for breaking ground in their digital transformation journey.
We look forward to discovering new applications of your Digital Workforce in our 2021 edition of the Excellence in connected-RPA Awards. To find out when the submissions open, please make sure you are signed up to receive our customer communications here.