Blog | Feb 3, 2020

Enterprise Grade Intelligent Automation for Salesforce

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Over the past few months we have been collaborating with Salesforce to make it easier for customers to automate complex enterprise workflows. Our goal was simple: let’s put the power of intelligent automation directly into the hands of business leaders, contact center agents and sales professionals, so that they can respond more quickly.

Blue Prism Digital Workers are now offered in conjunction with Salesforce Service Cloud, Sales Cloud and Einstein capabilities. Blue Prism’s connected-RPA platform, along with a Salesforce connector, are available on the Salesforce AppExchange and 5 new skills are now available on Blue Prism’s Digital Exchange (DX). The new Blue Prism Salesforce connector provides Salesforce users with seamless access to advanced RPA capabilities either on-premises or as a cloud-based deployment, while extending native RPA capabilities within Salesforce through an intelligent Digital Workforce.

Together, we are enabling easy access to enterprise-grade intelligent automation.

As an example, contact center agents using Service Cloud can further reduce Average Handle Time (AHT), increasing First Call Resolution (FCR) and improving the quality and accuracy of responses. With tasks handled faster and more accurately, service agents and sales professionals are free to focus on improving the overall quality of customer service.

This is just the beginning. Our collaboration with Salesforce also gives anyone the ability to build intelligent workflows in Salesforce with code-optional AI and cognitive and intelligent automation skills that mimic human capability. Pre-built connectors make it easy to automate tasks in and around the Salesforce stack—entry of customer data, quotes, account updates, etc. Now, business process owners drive process definitions, rather than IT, without worrying about compliance or regulatory issues. And, a library of reusable Blue Prism objects makes it possible to create endless automations.

We are also enhancing Salesforce Einstein by providing additional context for more informed decision-making. Blue Prism enables Einstein to operationalize external AI/ML data sets and modeling tools seamlessly and in real time, improving context for Einstein “Next Best Action” Blue Prism's intelligent automation capabilities can be integrated into the Salesforce environment easily so that processes, such as advanced analytical modeling, can be invoked directly by actions within Salesforce, with results returned appropriately and in real-time.