By Xina Seaton VP, Customer Experience, Blue Prism
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Showcasing the Ways Intelligent Digital Workers are Powering Innovation and Digital Transformation Part 1
Organizations are made up of two things, people and everything else. Digital transformation is led by people—there are hundreds of enterprises across the globe achieving game-changing innovation and transformation leveraging a scalable, robust intelligent Digital Workforce from Blue Prism. We call these customers, partners and thought leaders—Digital Visionaries.
The nature of the discussions, both on stage and during networking breaks (and the fact that 1,000+ registrants were waitlisted to attend), made it dramatically clear that RPA’s value proposition has evolved far beyond just a tactical cost reducer to a real driver of strategic business value.
RPA is about job enrichment. It’s about removing the routine and repetitive tasks off an employee’s plate. It’s about enabling them to focus on creativity, ingenuity and driving engagements.
Curtiss Kirchmaier Director of Financial Systems for Constellation Brands
Customers showcased the power of a Digital Workforce, one that extends RPA capabilities by enabling artificial intelligence (AI) and cognitive services helping enterprise customers drive innovation—making them more than just software robots. Blue Prism CTO and co-founder David Moss spoke to our vision for building out intelligent digital workers which can augment, support and assist their human colleagues to deliver tangible business benefits through intelligent automation skills.
We’ve implemented RPA across multiple business lines. Start with RPA and make it your foundation. Expand to AI and machine learning and build out a center of enablement.
Mona Kahn Director of Strategic Initiatives for Fannie Mae
New York City in May – The Buzz is About Real Transformation
Digital visionary and customer Olympia Baldrich, VP of Innovative
Automation and Banking Services at TD Canada Trust shared that her
company’s initial reason for using Blue Prism was to reduce the cost of
operations to make more money available to invest in other parts of the
Over the course of TD’s 17-month to date journey—with
digital workers automating several mission critical processes—the bank’s
thoughts around the value a digital workforce can deliver has
progressed considerably. It now has four measures. While cost reduction
is one of them, the other three are highly strategic: top line impact,
reduced risk, and enhanced customer experience.
All these digital visionaries heavily emphasized the strategic value
Blue Prism digital workers are delivering in support of the enterprises
Blue Prism World New York closed with a
fascinating keynote presented by Deborah Kops, the managing principal of
Sourcing Change and U.S. chairman and Board member of Antuit. She
continued the discussion on value to be gained from a digital workforce.
But she did so in a fiery call to action for the RPA industry and
organizations leveraging the software. Her take? We spend a lot of time
talking about the tools, but what we really want is digital
transformation. Tools alone don’t transform, but are rather part of an
ecosystem of change.
And to change and transform, enterprises
should consider embracing five key strategies: redefine the work;
reimagine who the workforce is; rethink what the workplace is, and get
rid of the brick and mortar; break old paradigms and mandate digital
fitness; and, cease binary thinking and sate to embrace multivariate
In the Part 2 of this two-part blog series, I’ll
cover the highlights from Blue Prism World London. Until then, if you
missed the news announced at Blue Prism World NYC you’ll find the press