Blog | Jul 30, 2019

Intelligent Automation Takes Off in South Africa

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With the global rise of Robotic Process Automation (RPA) now becoming a top strategic priority for corporates in South Africa, large enterprises are fast embracing this transformative technology – and small to medium size businesses are set to follow. As a RPA pioneer, we are catering for this surge in demand with the launch of our ‘South African RPA Digital Exchange (DX) community’. This allows companies to explore the scope of what is possible through RPA in their sectors – while also supporting our growing list of customers that are using intelligent automation to innovate and remain ahead.

To mark this event, we hosted roadshows on July 16th and 18th, across venues in Johannesburg and Cape Town. It was gratifying to see so many partners, staff, customers and media in attendance as well as the ‘buzz” being written up in IT Online, BizTech Africa and Bizcommunity too.

Speaking at the roadshows, our technology solutions consultant John Bailey explained that legacy systems across many large enterprises could be holding them back as they face the growing digital challenge. He asserted that a solution for these enterprises is to use connected–RPA to harness their forward-thinking entrepreneurial thinkers, giving them the ability to easily access and exploit leading-edge cloud, AI, cognitive, and other capabilities, through drag and drop, intelligent automation skills. He also provided insight on our DX;

“It’s basically an ecosystem of best-of-breed technologies to make it easier for organisations to deploy and scale their intelligent automation solutions. The goal is simple: make the consumption of AI-powered solutions fast and easy—and bring emerging tech to life.”

The DX community will support a new wave of connected-RPA adoption and development in South Africa, where organisations across all sectors are looking to automate to achieve efficiencies, cost control and crucially – enhance the customer experience. For example, since 2018, our connected-RPA is providing an automated, digital workforce for leading financial institution, Old Mutual, which was implemented by our partner DigiBlu.

Brian Mort, SVP & GM EMEA at Blue Prism believes that RPA is not just for large enterprises. He added, “Through our acquisition of Thoughtonomy this month, we can deliver cloud-based Software-as-a-Service (SaaS) based intelligent automation to Africa. This gives even SMEs access to scalable, cost-effective digital workforces.” Discussing how to successfully scale RPA, Mort also explained that organisations should have a bigger transformational vision for RPA, rather than take a ‘big bang’ approach, start with a handful of digital workers, see the benefits and then scale up.

He also added a note of reassurance about the workplace of the future, that digital workforces aren’t going to displace humans, but with further cognitive advancements and capabilities, they’ll work in tandem with humans and make it far easier to complete all types of tasks. Bailey added that humans will stay vital, but digital workers and humans will increasingly collaborate, seamlessly moving work between machine and human for better outcomes.

Ultimately, South Africa is well positioned to use connected-RPA to become significant digital disruptors in the global market. Bailey concluded that, “The continent is in an exciting position to leapfrog into this new era without the legacy challenges. Now is the time to adopt and automate fast.”

To learn more about our DX, please visit our website;