By Michael McGeehan Director of Business Development — Government for Blue Prism
Read Time: 3:33
core of the President’s Management Agenda, published in March 2018, is
that the federal government must transform the way it operates with a
modern, forward-thinking approach that provides superior services to
citizens and uses taxpayer dollars much more judiciously.
The Agenda outlines three key areas the administration will address
to turn the government into a citizen-centric entity: modern IT; data,
accountability, and transparency; and the workforce for the 21st
century. While on a certain level these are independent initiatives,
intelligent automation – which collectively refers to digital
technologies including Robotic Process Automation (RPA), machine
learning, and artificial intelligence – is a solution that intersects
These digital technologies are already delivering a wide range of
benefits to the organizations that embrace them: cost savings; greater
productivity and performance; enhanced customer satisfaction; more agile
and efficient processes; scalability; accuracy and reliability; reduced
operational risk; and superior data management, auditability, and usage
capabilities, to name just a handful.
True enterprise-grade RPA
(not to be confused with Robotic Desktop Automation, or RDA) maps
ideally to the Agenda’s focus on the workforce for the 21st century. It
allows organizations to do more, with less staff, for less money, while
simultaneously freeing up human employees’ time from tedious, repetitive
tasks to focus on higher-value work requiring emotional intelligence,
reasoning, judgment, and direct constituent interaction.
needs of organizations in both the private and public sector continue to
evolve, so must the capabilities of RPA software robots to enable more
advanced forms of intelligent automation and drive innovation. So, we’ve
identified six essential skills that “intelligent digital workers” must
possess in order to work and collaborate in lockstep with their human
Six Skills Software Robots Need to Become Intelligent Digital Workers
Knowledge and Insight:
This gives digital workers the ability to harvest information from
different data sources, understand it, and deliver valuable insights
from it. Using pre-built integrations with AI platforms such as those
from AWS, Google, IBM and Microsoft, these digital workers can identify
trends and patterns in text communications to isolate issues, and
seamlessly turn those communications into action items that can be
assigned to the right person or system.
Planning and Sequencing:
This skill allows digital workers to apply the same logic to workflows
as their human counterparts, while exchanging information securely using
all legacy and modern digital channels. It enables software robots to
optimize workloads and discover opportunities that yield better
This enables digital workers to digitally “read,” understand, and
contextualize visual information, and work within any application screen
in the same way as humans. Integrations with leading AI platforms allow
these software robots to use machine learning-enabled computer vision,
engage in image perception, and understand image data and documents.
This skill gives digital workers the ability to communicate and
collaborate with human co-workers, systems, and other software robots
across modern digital channels, thus supporting complete end-to-end
automation of business processes.
This allows digital workers to adapt to evolving process patterns and
gather contextual meaning, and thus new insights, from data sets.
Problem Solving: This skill enables software robots to solve logic, business and system problems without human intervention.
skills are Blue Prism’s vision for a truly intelligent digital
workforce capable of working hand-in-hand with human employees to
deliver tangible results against increasingly demanding expectations.
Through our partnerships with the world’s foremost cognitive computing
and AI technology companies, we’re rapidly evolving the capabilities and
intelligence of our software robots so they can apply their multiple
skills to any functional area of an organization. And because it’s a
commercial off-the- shelf solution, organizations have the ability to
integrate it into their processes leveraging the intelligent automation
platform of their choice, rather than being tied to a particular
platform that may not stand the test of time.
We believe these
intelligent digital worker skills represent a triple win for the
government: they will enable the 21st century workforce vision set out
in the Agenda to be realized, enhance job satisfaction among government
employees, and make citizens happier with the services they receive from
the government. For more information on how Blue Prism is enabling
government agencies to digitally transform visit: https://www.blueprism.com/gov.