The old way of working has gone forever, and we have entered a new normal. The Bank of England’s chief economist Andy Haldane confirmed as much recently, when he said that the coronavirus pandemic has triggered the largest shift in working practices in modern times. This shift will not be temporary.
To help leading organizations prepare for a post-COVID era, Blue Prism has sponsored a CIONET study to reimagine work.
To narrow our focus on the likely impact of the pandemic on working practices, we have divided our analysis of the future of work into three inter-related areas: workflow, workforce and workplace. This approach helped structure our discussions with 20 C-level executives (COOs, CIOs and CTOs) at blue-chip organizations and has been supported by the collective experience of our CIONET Innovation Council, which draws on 40 digital leaders from top organizations in the UK. We have used these discussions to produce an integrated set of recommendations on how businesses can prepare for the future of work in the post-COVID age.
Our report focuses specifically on how intelligent automation might help large organizations to be more productive and responsive in the future. We believe intelligent automation could break a logjam around productivity and corporate growth that has contributed to economic stagnancy for much of the past two decades. We look also at the potential barriers to workplace innovation and how the C-suite will need to address these blockers as a matter of urgency. We conclude by presenting a roadmap for the adoption of intelligent automation and provide executives with a practical framework for following this route.
2020 has been a year of technological and socio-economic transformation. Here’s what we believe to be the change imperatives facing the C-suite across the three core areas of workflow, workforce and workplace:
Across workflow, workforce and workplace, we believe the combination of these concurrent changes will enable organizations to become more agile and relevant in the post-COVID era through the adoption of the following approaches:
The result of this transformation in working practices could be a virtuous circle that places innovation at the top of the corporate agenda
Our discussions with digital leaders also exposed potential barriers to a transformation in working practices. These blockers, many of which we believe can be overcome by adopting intelligent automation, include:
The big pay-off from the introduction of intelligent automation could be the development of Knowledge as a Service (KaaS) techniques that help to capture, codify and apply the abundant expertise that is currently locked in the minds of employees. This development could lead to the birth of new technologies and specialists, such as has been the case in Software as a Service (SaaS) and the emergence of major players like Salesforce and Workday.
During our discussions with our Innovation Council members, we have sought to identify where COOs, CIOs and CTOs should place their big bets with respect to the introduction of intelligent automation and digital talent in the post COVID era – how, in short, should they plan and prepare for such eventualities?
We believe this report will give you and your executive colleagues the insight you need to prepare for post-COVID changes to workflow, workforce, and workplace. This transformation in working practices will present many challenges for executives, yet these barriers are far from intractable. By embracing the benefits of intelligent automation, large organizations will have the foundations to prepare for the future of work with confidence.
If you’d like to have more insight on what you need to prepare for post-COVID changes to workflow, workforce, and workplace, download Reimagining Work, Before and After Covid-19 Report HERE.
The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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