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Blog | Jun 23, 2020

Supporting Singapore Healthcare with RPA

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In the largest global health emergency in decades, SS&C Blue Prism is proudly supporting healthcare organizations in jurisdictions all over the world – including two successful projects with healthcare providers in Singapore.

Our COVID-19 Response Program has now seen dozens of projects deploying donated Digital Workers and services to assist on the front lines of the health emergency, across many sectors. As part of this program, we are making donated licenses and resources available to healthcare, government, education, and financial services organizations and non-profits in immediate need of our technology for public benefit to help fight COVID-19.

How Is RPA Being Used in Healthcare in Singapore?

We see many new opportunities for incorporating IA and RPA into healthcare, particularly in the areas of patient safety and experience. In many of the scenarios SS&C Blue Prism has assisted with during the pandemic, we’ve been able to create more seamless flows of data and automate manual tasks - allowing both frontline and administrative healthcare workers to spend more time delivering vital outcomes.

In particular, we know the manual transfer of data throughout systems used to manage the patient journey can be onerous and time-consuming. As a patient moves through primary care, ambulance services, secondary care, and into community care, manually collecting and transferring data creates significant risks of both errors and delays.

Most importantly, these processes take valuable time out of the day for the highly trained staff who should be focused on caring for patients. This is where we have an opportunity to offer our Digital Workforce to help healthcare providers reshape their processes - in turn allowing them to improve the quality of patient care.

For frontline medical staff, there are also plenty of opportunities for automating processes to remove the daily burden of updating patient records - allowing them to dedicate their time to vital frontline patient care.

Some other examples of work currently being performed by our Digital Workers as part of this effort include:

  • Respiratory data sharing that supports identifying cases and moving data.
  • Connecting patient administration systems to improve access to psychological therapies.
  • Adapting to an overwhelming rise in requests for e-Consultations in general practice.
  • Collecting and uploading data to update central COVID-19 tracking dashboards.
  • Accelerating the onboarding of new healthcare staff.

Read our blog to learn use cases for RPA in Healthcare

In each of these scenarios, the dynamic scaling capacity that the cloud offers, coupled with the resource flexibility of a Digital Workforce, allows organizations to target sudden challenges faster than ever.

We know that health systems in Singapore are being placed under enormous pressure, so we’ve worked in partnership with several Singapore healthcare providers to ease some of that pressure through our RPA expertise. Within processes such as testing and patient record keeping, we’ve been able to significantly lower the human workload required for these processes through the timely deployment of Digital Workers.

Examples of RPA in Healthcare in Singapore

National University Health System (NUHS)

NUHS is one of the healthcare clusters (groups) in Singapore operating several hospitals, national specialty centers, and polyclinics. National University Hospital is the group’s largest hospital and serves as the tertiary hospital for the cluster.

When the COVID-19 testing is extended to the foreign workers' dormitories, NUHS can perform up to more than 1000 tests daily. SS&C Blue Prism partnered with NUHS to automate the SAP creation of patient records and thereafter the interface of test results to the national depository. Digital Workers allowed swab results to flow across medical and IT systems, saving more than 18 hours per day.

Automation took a further step in assisting with claims’ submission to the Ministry of Health. With multiple automation instances deployed, NUHS could optimize its resources to focus on supporting front-line COVID-19 activities.

Integrated Health Information Systems (IHiS)

The Integrated Health Information Systems (IHiS) is the technology agency for the public healthcare sector in Singapore. As a multi-award-winning healthcare IT leader, IHiS digitizes, connects, and analyses Singapore's health ecosystem by integrating intelligent, highly resilient, and cost-effective technologies with processes and people.

As the number of COVID-19 patients grew and with data coming in from multiple sources, IHiS needed to find ways to help healthcare staff complete patient registrations and update records in a faster, more efficient way. One solution was to automate this process by deploying Digital Workers.

IHiS’ Robotic Process Automation team worked closely with SS&C Blue Prism to customize the solution to suit the hospitals’ needs and deployed it within two days. Automating this process meant that up to 400 patient registrations could be digitally recorded and processed every day, a significant increase over manual recording where it would have taken 36 hours of manual work by three staff to do the same task. Accuracy is also improved with automation, resulting in fewer errors. With the extra time, staff can now focus on patient-facing activities instead of being bogged down by administrative work.

The role of RPA in Singapore's Healthcare Sector

Amid the Covid-19 pandemic, RPA has supported Singapore's healthcare system. The software has streamlined the process of processing patients and efficiently coordinated hospital resources. RPA has been instrumental in helping to keep healthcare workers safe and ensuring that patients receive the care they need.

Automation has the potential to transform Singapore's healthcare sector. It can support patient care, improve efficiency and effectively manage data. By automating routine tasks and streamlining processes, RPA can free up healthcare workers' time and allow them to focus on patient care. With the right automation strategy, RPA and IA can both support and transform Singapore's healthcare sector.

We can provide you with the knowledge, resources, and expertise to maximize the potential of RPA in your healthcare organization.

Get in touch with our experts today

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