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Blog | Jun 23, 2020

Supporting the Singapore Healthcare System with RPA

By Bill Taylor
VP, ASEAN & KOREA
Read Time: 4:03

In the largest global health emergency in decades, Blue Prism is proudly supporting healthcare organizations in jurisdictions all over the world – including two successful projects with healthcare providers in Singapore.

Our COVID-19 Response Program has now seen dozens of projects deploying donated Digital Workers and services to assist on the front lines of the health emergency, across many sectors. As part of this program, we are making donated licenses and resources available to healthcare, government, education, and financial services organizations and non-profits in immediate need of our technology for public benefit to help fight COVID-19.

We see many new opportunities for incorporating intelligent automation into healthcare, particularly in the areas of patient safety and experience. In many of the scenarios Blue Prism has assisted with during the pandemic, we’ve been able to create more seamless flows of data and automate manual tasks - allowing both frontline and administrative healthcare workers to spend more time delivering vital outcomes.

In particular, we know the manual transfer of data throughout systems used to manage the patient journey can be onerous and time-consuming. As a patient moves through primary care, ambulance services, secondary care and into community care, manually collecting and transferring data creates significant risks of both errors and delay.

Most importantly, these processes take valuable time out of the day for the highly trained staff who should be focused on caring for patients. This is where we have an opportunity to offer our Digital Workforce to help healthcare providers re-shape their processes - in turn allowing them to improve the quality of patient care.

For frontline medical staff, there are also plenty of opportunities for automating processes to remove the daily burden of updating patient records - allowing them to dedicate their time to vital frontline patient care. Some other examples of work currently being performed by our Digital Workers as part of this effort include:

  • Respiratory data sharing that supports identifying cases and moving data.
  • Connecting patient administration systems to improve access to psychological therapies.
  • Adapting to an overwhelming rise in requests for eConsultations in general practice.
  • Collecting and uploading data to update central COVID-19 tracking dashboards.
  • Accelerating the on-boarding of new healthcare staff.

In each of these scenarios, the dynamic scaling capacity that cloud offers, coupled with the resource flexibility of a Digital Workforce, allows organizations to target sudden challenges faster than ever.

We know that health systems in Singapore are being placed under enormous pressure, so we’ve worked in partnership with a number of Singapore healthcare providers to ease some of that pressure through our RPA expertise. Within processes such as testing and patient record keeping, we’ve been able to significantly lower the human workload required for these processes through the timely deployment of Digital Workers.

National University Health System (NUHS)

NUHS is one of the healthcare cluster (group) in Singapore operating several hospitals, national specialty centers, and polyclinics. National University Hospital is the group’s largest hospital and serves as the tertiary hospital for the cluster.

When the COVID-19 testing extended to the foreign workers dormitories, NUHS can perform up to more than 1000 tests daily. Blue Prism partnered NUHS to automate the SAP creation of patient records and thereafter the interface of test results to the national depository. Digital Workers allowed swab results to flow across medical and IT systems, saving more than 18 hours per day.

Automation took a further step in assisting with claims’ submission to the Ministry of Health. With multiple automation instances deployed, NUHS could optimize its resources to focus on supporting the front line COVID-19 activities.

Integrated Health Information Systems (IHiS)

The Integrated Health Information Systems (IHiS) is the technology agency for the public healthcare sector in Singapore. As a multi-award-winning healthcare IT leader, IHiS digitises, connects, and analyses Singapore's health ecosystem by integrating intelligent, highly resilient, and cost-effective technologies with process and people.

As the number of COVID-19 patients grew and with data coming in from multiple sources, IHiS needed to find ways to help healthcare staff complete patient registrations and update records in a faster, more efficient way. One solution was to automate this process by deploying Digital Workers.

IHiS’ Robotic Process Automation team worked closely with Blue Prism to customize the solution to suit the hospitals’ needs and deployed it within two days. Automating this process meant that up to 400 patient registrations could be digitally recorded and processed every day, a significant increase over manual recording where it would have taken 36 hours of manual work by three staff to do the same task. Accuracy is also improved with automation, resulting in less errors. With the extra time, staff can now focus on patient facing activities instead of being bogged down by administrative work.

Discover how your organization can quickly deploy your own Digital Workforce by contacting us today.

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