Integrating a new technology can be challenging – especially when it’s something as transformative as RPA. In this blog, we dispel myths around automation replacing people, explore tools for embedding RPA and intelligent automation into your organization, and discuss how to implement digital workers into human-run workflows.
Armed with these insights, you can help your staff realize the benefits of automation in their everyday roles.
Your people stand to benefit from automation. And if you take a careful approach, you can not only make automation aspirational but make sure that the momentum stays for the long term. With your team motivated and empowered to embrace the new technology, you can set your digital transformation project up for success.
This blog explores how to ensure your teams have what they need to get the most out of automation. How can you build a foundation to facilitate change and help teams embrace it with open arms?
The elephant in the room
Let's get this out of the way first. We know it exists: the idea that automation is a harbinger of doom, a technology designed to replace people and undermine their worth. We’ve all heard the common fear, "Robots will take our jobs."
We don’t believe automation disenfranchises people. Quite the contrary. It empowers them. Automation can speed up or get rid of those routine, fiddly, and error-prone tasks. Not only do people get time back but they get to use it wisely. Automation opens up more opportunities for people to solve their most daunting challenges and also do what they're naturally good at – thinking, being creative, communicating, and abstract problem-solving.
Previous technological revolutions haven't led to employment decline. In fact, people end up retraining and upskilling, and many more jobs are created. Once your employees come to terms with this, your whole organization will be ready to benefit from automation.
The next step
Once everyone is on board, it’s time to plan your approach. And while digital transformation is your medium to a long-term goal, too much change too soon is still something to be avoided – especially when existing processes are working and well established. If you automate the wrong processes first, the reputation of your RPA program will suffer, and it will be harder to keep stakeholders on side for the rest of your transformation.
So where should you start? Two words: process intelligence. An advanced process intelligence tool can help smooth the route to digital transformation by automatically identifying areas that would benefit from optimization. The tool would automatically comb your organization for processes that are ripe for automation, then monitor and optimize the performance over time.
This approach allows you to quickly understand where to transform and automate – giving you a clear roadmap for your automation program while helping you to minimize risk and maximize value.
Empowering everyone – even IT
So often, digital transformations that are designed to save time and money end up draining IT departments of their resources. Users who aren’t familiar with their new tools, confusion over the scope of the project, and other implementation growing pains can all send heavy traffic towards your technology specialists. But with automation, you can empower everyone – even your IT department – to enjoy less manual tasks and more creative and strategic thinking.
If you choose the right platform, your staff will be able to manage automation tasks themselves through an intuitive interface. Meanwhile, the technology team can focus on rewriting the underlying legacy system. By sitting between the technical layer of business applications and the user, automation abstracts the technical details so everyone can become changemakers in an organization.
Meanwhile, a service assist tool can enable the human and digital worker to work together to drive improved efficiency. Service assist tools act as the unifying technology in the front office to drive digital transformation and remove the bottlenecks of disparate, disconnected data and inefficient business processes.
In this way, automation itself accelerates the adoption of automation –helping your staff to realize the benefits of the digital transformation, way before the long-term project is completed.
Blue Prism offers all the tools mentioned in this post, including Process Intelligence and Service Assist. Get in touch today to find out how we can help you save costs, empower staff and transform your business through automation.
In our next post, we prove that getting teams onboard leads to great success. We cover several case studies that discuss the positive outcomes of an early and enthusiastic automation investment.
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