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Blog | Jul 10, 2019

What RPA Leadership Looks Like

What RPA Leadership Looks Like
Table of Contents

Who Are the Leaders in RPA?

RPA leaders are those who demonstrate a clear understanding of the industry as it currently stands and the direction it’s evolving towards. RPA leaders also show expertise in developing and implementing RPA solutions, as well as a track record for delivering results.

At SS&C Blue Prism, we embody all these qualities and more. Consequently, we continue to earn acknowledgment as RPA leaders, along with our competitors, Microsoft Power Automate, UI Path and Automation Anywhere, by some of the most esteemed industry analysts.

Criteria for leadership in RPA

Here are some of the criteria that analysts use to evaluate RPA platforms and leaders:

  • Market understanding
  • Vision and execution
  • Industry influence
  • RPA solution offerings
  • Client success
  • Innovation (including AI capabilities)
  • Organizational growth

Analysts that have made SS&C Blue Prism leaders in RPA


As defined by Gartner, the Gartner® Magic Quadrant® is a culmination of research in a specific market, giving potential buyers a wide-angle view of the relative positions of the market’s competitors. It helps businesses quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.

Following our recognition from the 2022 Gartner Magic Quadrant for robotic process automation, and for the fifth consecutive year, SS&C Blue Prism proudly maintains its Leader position in the 2023 Gartner Magic Quadrant for RPA based on our Ability to Execute and Completeness of Vision. As a Magic Quadrant Leader, we’re executing well against our current vision and are well-positioned for the opportunities that lie ahead.

Download the report to learn more.


The Forrester Wave™, developed by Forrester Research, is designed to evaluate and compare technology vendors, products or services within a specific market segment, assessing vendors on both their current offerings and sustainable strategies for future growth.

In its latest rendition, Q1 2023, SS&C Blue Prism has been named a Leader in an independent analyst report after being evaluated across Current Offering, Strategy, and Market Presence categories. We received the highest possible scores in the criteria of vision; roadmap; pricing flexibility and transparency; partner ecosystem; security; bot deployment; low-code/no-code capabilities; design environment; and application control.

Download The Forrester Wave® report.


The Everest Group’s Robotic Process Automation Products PEAK Matrix® Assessment highlights providers within the RPA industry. The report classifies providers into Leaders, Major Contenders and Aspirants. Leaders demonstrate high overall market impact and strong vision, capable of responding to the amplified demand for a holistic intelligent automation (IA) solution.

In the 2022 report, we were named a Leader in the assessment. What’s more, we emerged as a Star Performer — a title given to providers with the highest year-over-year improvement. Read the full PEAK Matrix assessment.

What makes SS&C Blue Prism a leader in RPA?

All our achievements so far underscore our sustained momentum in RPA and IA. Furthermore, they reaffirm our position as a top RPA vendor, showcased by our visionary approach, high-quality execution and comprehensive product offerings. But it doesn’t stop there. Our commitment to supporting organizations in their digital transformation transcends traditional roles, extending to every stage, starting with process discovery and reaching the creation of a future-ready organization.

Intelligent Acquisitions


Our acquisition of Thoughtonomy in 2019 supported a broader strategy to strengthen our portfolio with cloud offerings that deliver value, choice and enhanced customer experience. Thoughtonomy brought valuable knowledge and technical acumen to the development and implementation of cloud-based intelligent digital workers, with a successful track record delivering its solutions to mid-tier enterprises across industry verticals complementary to the areas of the market that we serve.

This acquisition extended the capabilities of our unique SS&C | Blue Prism® Digital Exchange (DX), an intelligent automation marketplace comprising of value-added customers, technology and channel partners. It also assists with our delivery of connected-RPA services with leading cloud partners such as AWS, Microsoft Azure, Google and IBM.

SS&C Technologies

More recently, in 2022, SS&C Technologies announced the acquisition of Blue Prism, becoming SS&C Blue Prism. This has significantly increased our value proposition. Clients can now access SS&C’s full suite of solutions across the global financial services and insurance, healthcare and life sciences, telco and utilities, manufacturing and public sector industries.

Since then, we have integrated, enhanced and developed several innovative products to go beyond RPA, building out a comprehensive IA platform — supported by technologies such as RPA, artificial intelligence (AI), machine learning (ML), business process management (BPM), process intelligence, no-code development and natural language processing (NLP).

Some of our highlights include:

  • SS&C | Blue Prism® Chorus BPM — A comprehensive BPM suite to help businesses build agile, intelligent operations that deliver better business outcomes.
  • SS&C | Blue Prism® Desktop — The only desktop automation solution that delivers control, scalability, security and auditability to automate repetitive tasks that must run on employee desktop applications.
  • SS&C | Blue Prism® Robotic Operating Model 2 (ROM™2) — Our industry-leading intelligent automation implementation methodology that empowers you to launch, maintain and scale your digital workforce.

Today, more than 2,800 customers worldwide run their operations on SS&C Blue Prism, digitizing their business processes to achieve business growth and improve the customer and employee experience.

A Digital Workforce at Scale

Connected-RPA successfully operates in large-scale, demanding enterprise environments — enabling strategic, business-led change. Our enterprise-level customers will confirm that we’re executing well, as our software plays an increasingly significant role in positively transforming the efficiency and productivity of their workplace operations across the globe.

In fact, how these organizations have been using connected-RPA and IA is remarkable and ground-breaking. Not only is this technology being used as a catalyst for organizations to enhance business operations, but also to reinvent themselves, making them highly competitive within the markets they serve. What’s also really heartening is that these organizations have happier staff, as they’re being freed to re-focus on more value-added tasks.

For example, a utility company based in the U.S. is using connected-RPA for its process automation across customer service, finance, human resources, information technology services and electric and gas operations. The company has saved approximately 250,000 business hours on an annualized basis. It’s also developed an innovative fraud detection and prevention application — using connected-RPA and advanced machine learning tools.

This results in a near 100% detection of potential fraud cases for handling by human investigators. Ordinarily, this value couldn’t have been captured by human detection due to the substantial cost. The company expects this combined solution to result in savings greater than $3 million each year in lost revenue.

This is just one case; hundreds more have used our RPA and IA solutions to achieve greater. You can explore their successes here.

A Brighter Future Lies Ahead

Ultimately, connected-RPA and IA are rapidly becoming the gold standard for global organizations seeking a strategic approach to enabling major, enterprise-wide digital transformation. And through our vision and proven history of success, we’ve not only helped organizations embrace the transformative power of RPA and IA, but we’ve also been instrumental in guiding that change for a more connected future.

This new era of RPA and IA is a paradigm shift, where both human and digital workers collaborate together while seamlessly interacting with existing and new applications. Advanced support such as AI, computer vision, cloud RPA and more, further enhance this to create a powerful, intelligent, collaborative and unified workforce to spawn innovation — which is the essence of connected-RPA and the foundation of the future workforce. We can’t think of a greater vision than that.

If you’d like to learn more about how RPA and IA can drive your success, please get in touch with us.

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