reduction in complaints
Turn around time reduced
from 4 days to 3 minutes,
a 99% improvement.
reduction in call volume
in the call center
Over the last decade, the way we manage our money has undergone a revolution. Alberta’s largest financial institution, ATB Financial, has always delivered an exceptional experience for customers and staff. But, the rapidly evolving technological landscape meant that customers had more ways to interact with ATB than ever before. For customers, this was clearly a benefit. But for ATB, it meant that something as simple as a customer requesting an address change had become a pain point.
Read ATB’s story to discover how the company used intelligent automation along with natural language technology to accelerate customer request turnaround times and decrease call center volumes.
Learn how Financial Services' companies are deploying Blue Prism intelligent digital workforces to save time and money.Read More
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The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.
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