Casestudy Logo Coop Bank Cost Reduction

process completed by digital workers


hours -- work completed faster and ahead of regulatory deadline


Employees notify customers with issues, improving customer experience

Intelligent Automation Frees Employees to Connect with Customers at Co-operative Bank

The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Though they’ve been around a long time, they strive to stay up to date with cutting-edge technology. 

The bank was looking for a way to quickly review more than 2,500 daily transactions in the “excess queue” which includes direct debits, checks and standing orders. If an account has insufficient funds, the bank must decide to either return or process the payments depending on the account profile.

Download the full story to learn how the Co-Operative bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day, improving customer service and bringing down costs for the bank.

The Latest From Blue Prism


Time is Money—How banks, insurance companies and brokerages are saving time and money

Learn how Financial Services' companies are deploying Blue Prism intelligent digital workforces to save time and money.

Read More
Case Studies

Lightning Fast Loan Approval at Banco Santander Gets Money to Small Businesses in Minutes

Banco Santander utilizes Blue Prism intelligent digital workers to quickly approve loans for local businesses during the Covid-19 pandemic.

Read More
BP Cafe TD Webinar Thumb 264x192px

Unlocking Possibility and Creating Value: TD Bank Group

Tune into this session replay from Blue Prism World to learn how you too can unlock value by leveraging automation to deliver experiences and solution...

Watch Now

A Digital Workforce for Every Enterprise

The world’s largest enterprises rely on the Blue Prism digital workforce to optimize production processes, increase profitability and enhance customer experiences. Learn how our smart, secure, scalable and successful digital workers can transform your business through intelligent automation. The future of work starts now.

Get Started Free Trial

©2020 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.