2 secs

Time to process each customer request


Faster than previous process

5 days

To create, implement and test digital workforce

Digital Workers Process Customer Requests 90 Times Faster at Alfa-Bank

Sixteen million Russian citizens and 550,000 corporations trust Alfa-Bank, the leading private bank in the country. The days and weeks after Covid-19 began to rapidly spread were difficult for citizens around the world. Alfa-Bank saw a sharp increase in the number of customer requests relating to the pandemic. The bank didn’t want to leave customers waiting or their requests unanswered, so it was urgent to process the large volume of incoming requests as quickly as possible.

Download the full story to find out how the bank answered this challenge with intelligent automation.

The Latest From Blue Prism

Free the People

Becoming an agile enterprise means operating as a seamless mix of digital workers, human workers, and systems dynamically automating processes everywhere from the back office to the customer experience. You can do this with Blue Prism's intelligent digital workers that are versatile, autonomous, self-organizing, and secure. As a result, you gain better insight and control over the work, create new and transformative ways to operate, and empower people to focus on work that truly matters.

Get Started Free Trial

©2021 Blue Prism Limited. “Blue Prism”, the “Blue Prism” logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved.