Digital Workers Process Customer Requests 90 Times Faster at Alfa-Bank

Sixteen million Russian citizens and 550,000 corporations trust Alfa-Bank, the leading private bank in the country. The days and weeks after Covid-19 began to rapidly spread were difficult for citizens around the world. Alfa-Bank saw a sharp increase in the number of customer requests relating to the pandemic. The bank didn’t want to leave customers waiting or their requests unanswered, so it was urgent to process the large volume of incoming requests as quickly as possible.

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