Time to process each customer request
Faster than previous process
To create, implement and test digital workforce
Sixteen million Russian citizens and 550,000 corporations trust Alfa-Bank, the leading private bank in the country. The days and weeks after Covid-19 began to rapidly spread were difficult for citizens around the world. Alfa-Bank saw a sharp increase in the number of customer requests relating to the pandemic. The bank didn’t want to leave customers waiting or their requests unanswered, so it was urgent to process the large volume of incoming requests as quickly as possible.
Download the full story to find out how the bank answered this challenge with intelligent automation.
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