A major insurance company saved time, money, and employee sanity with SS&C | Blue Prism®️ Document Automation. The AI-driven system took on the arduous task of identifying, processing, interpreting, and routing physical forms to achieve digital mailroom automation.
SS&C Blue Prism was asked by a large insurance company to achieve straight-through indexing for one of its digital mailrooms. Volume was expected to average 5,000 pages per hour with seasonal peak volumes significantly above that. Over 800 different form types required index data extraction.
The manual nature of dealing with this volume was costly. Matching resources to seasonality incurs training and staffing expenses. Pay is competitive due to high cognitive load. Yet, turnover is also a problem—sorting mail is not particularly engaging.
Document Automation uses pre-programmed templates to quickly identify and reorder forms, and extracts typed and handwritten data. Six of eight key digital mailroom tasks were replaced at up to 98% accuracy.
Document Automation looks at every page. It de-skews, zooms and rotates it to match a template, which codes in the location of the data fields. It can extract fields that contain handwritten data, including signatures, printed text, and check boxes. Its AI is trained to ignore scan artifacts and form labels.
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