More than two million customers depend on DTE Energy for their power needs in Michigan. They also trust DTE to send an accurate bill for their power usage. So, when an unusually high bill is generated for a customer, it raises a red flag in the system. The company wanted to confirm that the bill was correct, which required manual cross checks.
Read DTE’s story to discover how the company used Blue Prism intelligent digital workers to speed the review process and reduce the number of bills requiring review by DTE staff.
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