Intelligent Automation Bridges the Appointment Gap at ESNEFT
At the East Suffolk North Essex Foundation Trust (ESNEFT) patients have the best intentions when scheduling appointments. But sometimes something comes up, or the procedure that was scheduled is no longer needed. It’s easy to forget to cancel an appointment. Other times patients call to cancel, and staff makes an error in recording their request. Not surprisingly then, wasted or missed appointments add up to thousands of hours of misspent time and resources within the National Health Service (NHS).
Read ESNEFT’s story to discover how a Blue Prism intelligent digital workforce has closed the appointment gap, saving the Trust millions.