First2Protect Maintains Its Advantage with Intelligent Automation

When a customer needs insurance for a new property in the UK, a broker can’t extend an offer for cover until the specific property has been rented or purchased. Specialist property insurer First2Protect shortcuts this delay, providing a rapid quote, and giving customers peace of mind that their insurance is sorted before they move in. But to maintain this advantage, First2Protect had to process the applications quickly—a big challenge when a large volume arrived at the end of each month.

Read First2Protect’s story below or download to discover how intelligent automation approved applications at speed, 24 hours a day, every day.


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Emerging technologies and changing business models have impacted virtually every aspect of the business world. And the insurance sector is no exception. First2Protect is a specialist property insurer in the UK with an established record of delivering exceptional service. But to maintain its reputation in the face of market disruption, First2Protect knew it had to up its game. How? They insured their future using intelligent automation.

Challenge

Traditionally, when a customer needs insurance for a new property, a broker can’t extend an offer for cover until the specific property has been rented or purchased. First2Protect shortcuts this delay, providing a rapid quote, and giving customers peace of mind that their insurance is sorted before they move in. But to maintain this advantage, First2Protect had to process the applications quickly. On average, each one took eight minutes to manually compile and dispatch. Making matters worse, the volume of applications peaked toward the end of each month, putting the team under increased pressure.

"Using the Blue Prism Cloud platform will make it much easier for us to bridge the gap between systems and make it easier for our people to adapt to the new processes we introduce." - Marie Fursdon, Operations Manager, First2Protect

Solution

After identifying where the bottlenecks were, First2Protect deployed a Blue Prism intelligent digital workforce. And the results were immediate. Within a month of automating the issuing of new policies, First2Protect had already saved 100 hours, a savings that will continue to grow as more parts of the process are transferred to the digital workers. First2Protect is now able to process applications 24 hours a day. What’s more, as the workload peaks toward the end of each month, First2Protect can deploy more digital workers without having to add additional headcount.

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