One of the world’s leading communications services companies, serving the needs of customers in 180 countries worldwide, was looking for ways to innovate their business and deliver the power of communications more effectively to their customers. They decided to implement an RPA program and deployed Blue Prism Digital Workers across numerous business units in parallel implementations.
Since the company is made up of multiple business units, and each of the business units operate as a discrete business, sequential implementations wouldn’t have made sense to the senior stakeholders. Implementing three parallel RPA streams did cause some initial resource, prioritization and planning challenges. But the speed with which they’ve been able to scale and reap benefits has far outweighed any challenges they encountered with the parallel implementations.
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