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Casestudy Logo Walgreens

increase in Shared Services efficiency


absence requests approved daily by digital workers, improving the employee experience


Digital workers combined with OCR technology delivers significant time savings in HR request processing.

Intelligent Automation Makes HR More Human at Walgreens

One of the largest drugstore chains in America, Walgreens serves more than eight million customers each day and employs more than 230,000 people. This large employee base, many of whom are hourly workers, requires a robust human resources and payroll system.

When the company embarked on a refresh of core HR systems, replacing legacy systems with cloud-based options, existing staff found themselves stretched thin. So, they turned to a team of Blue Prism intelligent digital workers to manage the extra work.

Read Walgreens’s story to find out how intelligent automation grew to support the transformation of the overall HR function—and made HR more human.

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