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Case Studies

How United Utilities achieves industry-leading customer service with smart automation

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United Utilities, a British water company, keeps the taps flowing for three million homes and 200,000 businesses. It is also the UK’s first water company to significantly enhance its service to customers and streamline operations — using Blue Prism’s connected-RPA platform.

United Utilities has made major, strategic investments to allow it to become a leading digital company that can thrive amongst its peers—which has enabled innovation and generated efficiencies across its operations. These investments are also playing a significant role in modernizing the company’s water and wastewater network.

Topics Covered:

  • How to drive adoption of RPA in your business
  • Ways to use RPA to improve your customer’s experience
  • Use cases specific to the utility industry

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