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The John Lewis Partnership is the UK’s largest employee-owned business—and the parent company of two cherished retail brands: John Lewis & Partners, for high-end retail products, and Waitrose & Partners, for premium groceries. The rise of pure online retailers has added pressure to the industry and, like any large company, John Lewis wanted to optimize operational efficiencies and increase productivity– while addressing unique, retailer challenges, which include streamlining work volume peaks and providing competitive pricing to consumers. Instead of burdening staff with the repetitive and lower-value tasks required to meet these challenges, John Lewis looked to Robotic Process Automation (RPA)—a platform that provides automated, digital workers to emulate tasks performed by humans—as a solution.
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