Intelligent Automation Speeds New Residential Utility Requests at Harz Energie

Harz Energie is a dependable provider of affordable gas, power, and water services to Germans living in the Harz region. But customers often had to be patient waiting for their power to be hooked up when moving to a new home. Employees at Harz Energie had to work through a routine, but complex, set of tasks to get utilities established for each new residence. More than 18,000 requests arrive per year, and each required 12 minutes of staff time to complete.

Read the story to learn how a Blue Prism intelligent digital workforce helped Harz Energie reduce the time to process each request and improved customer experience.